Why does my iPhone fail to update via Mac Finder?

I have two iPhoneXRs (wife's and mine), two 2022 era ipads (wife's and mine) and a 24" iMac desktop (4 ports, 2023 model). I normally keep everything updated/upgraded promptly I have recently encountered catastrophic errors while executing ios updates on both of the iphones via finder from the imac, the latest occurrence today, 4/17/2025 updating ios 18.3.3 to 18.4.1 on wife's iphone. Both failure examples proceeded normally through download, extract, firmware update, software update, and verification to finder sign-off but then failed on the iphone restart attempt. I did the recovery mode restart and found myself presented with a message to the effect that the iphone cannot restart due to an unknown error. It was accompanied with Update and Restore options and a message to the effect that if Update cannot complete, Restore is required. I of course attempted the Update retry but it failed so I restored and updated successfully. Several hours of work and lots of nuisance tasks later I was pretty much back in business.


By the way the iMac needed a Sequoia 15.4.1 update today and I executed it before launching into the iPhone/iPad cleanup/backup/update tasks.


I used the iPhone XRs for over five years just relying on WiFi updates/icloud backups and for another year plus doing the housekeeping from the iMac. I have never had an update/upgrade failure just using home WiFi, icloud backups and doing everything from each device directly, and for the most part I never had any trouble doing everything from the iMac via Finder either. But these two recent catastrophic failures have left me somewhere between very concerned and terrified.


I am a multi-decade DOS/Windows denizen with a smattering of Apple thrown in. I would love some informed advice.


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iPhone XR

Posted on Apr 17, 2025 11:41 AM

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Apr 17, 2025 4:48 PM in response to KiltedTim

The error message is something to the effect that the iphone cannot restart due to an "unknown error". It literally includes that quote. As I recall, that also describes the earlier error, i.e the one which occurred about six weeks ago on my vs. my wife's iPhoneXR.


These seem to be intermittent cases, since I have done maybe a half dozen or more completely successful updates from my iMac/Finder on both devices over the last year or so. The chance of successfully trouble shooting them is likely about zero. I am thinking that the iPhoneXRs are maybe a bit long in the tooth.



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Why does my iPhone fail to update via Mac Finder?

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