MacBook Pro using Sequoia 15 will not wirelessly connect to my new HP Office Jet 9120e

Question

Level 1

0 points

MacBook Pro using Sequoia 15 will not wirelessly connect to my new HP Office Jet 9120e

Macbook Pro is not finding or recognizing the HP Office Jet 9120e during set up. The message is "No printer is found". The printer connects with my mobile devices but not the laptop. All devices are on the same network. I have rebooted the laptop, printer and router with no change in the connection. I have contacted HP and they say this is an Apple issue. It will not even connect to the printer with a generic driver using the IP address.

MacBook Pro 13″, macOS 15.3

Posted on Apr 18, 2025 1:35 PM

Reply

Answer 1

Top-ranking reply

leroydouglas

Level 10

200,706 points

Apr 18, 2025 5:04 PM in response to MikeG2580

If it is listed as AirPrint printer, delete the existing printer, and add it again, select AirPrint.

> System Settings> Printers & Scanners,

>System Setting> Privacy & Security> Local Network toggle on all related

about AirPrint

About AirPrint - Apple Support

Connect an AirPrint printer to a Wi-Fi network - Apple Support

Add a printer to your printer list so you can use it on Mac

Add a printer to your printer list so you can use it on Mac - Apple Support

Solve printing problems on Mac

Solve printing problems on Mac - Apple Support

The current stable release of Sequoia including bug fixes, security updates is macOS 15.4.1

Keep your Mac up to date - Apple Support

Reply

Answer 2

MikeG2580 Author

Level 1

0 points

Apr 19, 2025 5:01 AM in response to leroydouglas

Thank you. By connecting the USB cable the printer was recognized. After disconnecting the cable the printer was listed as offline but took the print command and printed the test document. Thank you for your help.

Reply