User profile for user: SyntaxFR
SyntaxFR Author
User level: Level 1
4 points

panic(cpu 0 caller 0xfffffe002962aea4) Macbook Air keeps freezing up and popping up the same issue every time I open it.

My mac keeps putting this error even with 2 repairs from Apple, my mac is like new I never use it now because of the error everytime I open it, I even have a purple screen sometimes and it just turns off ; I need a solution ! I just feel I bought a mac for nothing ;(


Here is the error : ( Not complete because its too long )


panic(cpu 0 caller 0xfffffe002962aea4): SEP Panic: :sars/sars: 0x1000135ca 0x0004308c 0x0004306c 0x10000a914 0x10000a6a0 0x0003da10 0x100010d2c 0x100007a18 [hggghjlsq]


Panic app vers: 2772.101.1

Panic app UUID: 2C05B27C-50E3-37FE-8A2B-50E301BBDE86

Shared cache vers: 2772.101.1

Shared cache UUID: 44F43BAF-B326-31C0-9DE8-C3D4F652F629

Root task tag: (root@2rvps.p1l.plx.sd.apple.com)

Root task build time: Apr 11 2025 18:24:19

Root task vers: AppleSEPOS-2772.101.1

Root task UUID: B7EE6091-1F9E-31B1-B1EF-2B0D6421A50D

SEPO/BOOT 

SEPO/EXCP 0xbf28/0xc40c/0x0000000000000013 er/EXCP

SEPD/SEPD 0x37880/0x38068/0x1817181718171817 er/SEPD

SEPD/TIME 0x37880/0x37db0/0x1417181314171813 er/TIME

SEPD/XPRT 0x37880/0x38068/0x1718101516171817 er/XPRT

SEPD/PMGR 0x37880/0x38068/0x1817181718171817 er/PMGR

SEPD/AKF 0x37880/0x37db0/0x0610131410020513 r/----

SEPD/EP0D 0x37880/0x37db0/0x1718101516171813 er/EP0D

SEPD/TRNG 0x37880/0x37db0/0x1314101314131413 er/TRNG

SEPD/KEY 0x37880/0x37db0/0x1314171817181013 er/KEY 

SEPD/MONI 0x37880/0x38068/0x1516171810151617 er/MONI

SEPD/AESH 0x37880/0x38068/0x1516171810151617 er/AESH

SEPD/shnd 0x37880/0x38068/0x1817181718171817 er/shnd

SEPD/ep0 0x37880/0x37db0/0x1413141314131413 er/ep0 

AESS/DAES 0x37880/0x38068/0x1817181718171817 er/DAES

AESS/AESS 0x37880/0x38068/0x1516171810151617 er/AESS

AESS/AEST 0x37880/0x38068/0x1516171810151617 er/AEST

AESS/PKA 0x37880/0x38068/0x1516171810151617 er/PKA 

dxio/dxio 0x37880/0x38068/0x1817181718171817 er/dxio

dxio/GPIO 0x37880/0x37db0/0x1013141015161013 er/GPIO

dxio/I2C 0x37880/0x37db0/0x1013141013141013 er/I2C 

enti/enti 0x37880/0x38068/0x1817181718171817 er/enti

enti/vers 0x37880/0x38068/0x0000000000131417 er/vers

skg /skg 0x37880/0x38068/0x1817181718171817 er/skg 

skg /skgs 0x37880/0x38068/0x1817181718171817 er/skgs

skg /crow 0x37880/0x38068/0x1817181718171817 er/crow

skg /cro2 0x37880/0x37db0/0x0013141314131413 er/cro2

sars/sars 0x37880/0x37598/0x1112111211121112 ert/BOOT

ARTM/ARTM 0x37880/0x38068/0x1817181718171817 er/ARTM

xART/xART 0x37880/0x38068/0x1817181718171817 er/xART

hibe/hibe 0x37880/0x38068/0x1817181718171817 er/hibe

scrd/scrd 0x37880/0x38068/0x1817181718171817 er/scrd

pass/pass 0x37880/0x38068/0x1817181718171817 er/pass

sks /sks 0x37880/0x37db0/0x1413141314131413 er/sks 

sks /sksa 0x37880/0x37db0/0x1013141013141013 er/sksa

hdcp/hdcp 0x37880/0x38068/0x1817181718171817 er/hdcp

stac/stac 0x37880/0x37db0/0x1813141718171813 er/stac

sbio/sbio 0x37880/0x38068/0x1817181718171817 er/sbio

sbio/blcx 0x37880/0x38630/0x0f11120f11120f11 wn/----

sbio/---- 0x37880/0x38630/0x0f11120f11120f11 wn/----

sse /sse 0x37880/0x38068/0x1817181718171817 er/sse 

boop/boop 0x37880/0x38068/0x1813141314171817 er/boop

skdl/skdl 0x37880/0x38068/0x1817181718171817 er/skdl


Firmware type: UNKNOWN SEPOS

SEP state: 7

PM state: 2

Boot state: 32

Mailbox status:

IDLE_STATUS: 0x00000008

INBOX0_CTRL: 0x00202401

OUTBOX0_CTRL: 0x00023301


Mailbox entries:

Unavailable

Mailbox queue pointers: 6/6 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 26/26 -1/-1 31/31 -1/-1 14/14 -1/-1 10/10 -1/-1 1/1 -1/-1 5/5 12/12 0/0 25/25 -1/-1 12/12 2/2 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1

TZ0 explicitly set 1 size 0x1ee8000


Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 24E263

Kernel version: Darwin Kernel Version 24.4.0: Fri Apr 11 18:34:14 PDT 2025; root:xnu-11417.101.15~117/RELEASE_ARM64_T8122

Fileset Kernelcache UUID: 007F73F09CEC9120CE117EF622A11838

Kernel UUID: B72B033B-D617-3E48-A279-56E0BA83D2ED

Boot session UUID: DD29B85E-4CEC-44FF-8E58-4197EC77ECBF

iBoot version: iBoot-11881.101.1

iBoot Stage 2 version: iBoot-11881.101.1

secure boot?: YES

roots installed: 0

Paniclog version: 14

KernelCache slide: 0x000000001f5a8000

KernelCache base: 0xfffffe00265ac000

Kernel slide:   0x000000001f5b0000

Kernel text base: 0xfffffe00265b4000

Kernel text exec slide: 0x0000000020d00000

Kernel text exec base: 0xfffffe0027d04000

mach_absolute_time: 0x76da5c3ba5

Epoch Time:    sec    usec

 Boot  : 0x68037b1f 0x0001a9f5

 Sleep  : 0x680580d4 0x0001c357

 Wake  : 0x680584cf 0x000bfe24

 Calendar: 0x680584d7 0x000336fe


Zone info:

 Zone map: 0xfffffe1284000000 - 0xfffffe3884000000

 . VM  : 0xfffffe1284000000 - 0xfffffe1850000000

 . RO  : 0xfffffe1850000000 - 0xfffffe1aea000000

 . GEN0 : 0xfffffe1aea000000 - 0xfffffe20b6000000

 . GEN1 : 0xfffffe20b6000000 - 0xfffffe2682000000

 . GEN2 : 0xfffffe2682000000 - 0xfffffe2c4e000000

 . GEN3 : 0xfffffe2c4e000000 - 0xfffffe321a000000

 . DATA : 0xfffffe321a000000 - 0xfffffe3884000000

 Metadata: 0xfffffea2ac010000 - 0xfffffea2b5810000

 Bitmaps : 0xfffffea2b5810000 - 0xfffffea2b6df4000

 Extra  : 0 - 0


MacBook Air 13″, macOS 15.4

Posted on Apr 21, 2025 6:56 AM

Reply
8 replies
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
142,261 points

Apr 21, 2025 9:18 AM in response to SyntaxFR

Standard Debugging steps: (modify to your particular situation)

For YOU, be sure to read the last section after the divider.


Make certain you have applied all available software updates, because no one is willing to debug a problem that might have been seen and solved already.


Then you need to go through the 'regular" steps to eliminate added software as the cause of the problem:


• Run In Safe Mode, where no third-party add-ons are loaded

• create a new "clean" User account, and run with that to eliminate contamination in your regular User account

• run the diagnostic to check for GROSS issues. "no fault found" is not the same as "all is well".


If you are seeing kernel panics, post a panic report. Some panic-reasons suggest a Hardware issue. There is a procedure that can allow you to find those reports to post one. Ask for assistance if you need it.


if you take it to an Apple service provider first, they CAN run their diagnostics, which are a bit more comprehensive than the User diagnostics. In the very small amount of time they are run, “No faults detected” still does not mean “All is Well” but at least there are no detected GROSS problems. Unless they can find a fault, they will return your computer unchanged.


————-

Genius Bar technicians are NOT trained to read panic reports and computer logs. When you present your computer at the Genius Bar with the expectation of a quote to repair it, you must generally meet these criteria:


• your Mac won't do anything

• your Mac fails diagnostics

• your Mac has a problem you can repeatably demonstrate on demand

one other oddball case:

• Apple online support has DIRECTED a Service Provider to replace specific components inside your Mac, such as the mainboard or display. Bring proof, such as case number.


The telephone support people are more likely to work with you. They will insist that you go through the motions to eliminate software issues. But when they get to the end of their list, you should insist on having your problem escalated to a specialist. Specialists are more likely to actually read your panic reports, and to agree this is a problem and DIRECT an Apple service provider to swap things (likely mainboard) for a new one.


Apple support does appreciate what we do as Volunteers here on the forums. They can and should read what has already been posted. Be sure to tell them where they can read it. But they do NOT take our conclusions at face value -- they have their own more rigorous procedures they follow.


You MUST have a Trusted backup before submitting your Mac for service. if the mainboard is swapped out, the boot drive will be swapped out as well, and you will not get your files back.

Reply
User profile for user: steve626
steve626
User level: Level 6
14,715 points

Apr 21, 2025 7:51 AM in response to SyntaxFR

SEP is the Secure Enclave Processor. This is embedded in hardware on your Mac that you cannot modify.


Are you using an external keyboard for biometric login. If so, perhaps disconnecting it and just using the built in trackpad might resolve this. Otherwise it is probably hardware inside the Mac. In that case, as MrHoffman indicates, you need to work through Apple Support for that as hardware issues like that are not able to be fixed via Apple Discussions postings.

Reply
User profile for user: steve626
steve626
User level: Level 6
14,715 points

Apr 21, 2025 8:50 AM in response to SyntaxFR

SyntaxFR wrote:

It already went for a repair two times and everytime I get it back 2 hours later with nothing on the mac it does it againg

Again, not something people in Apple Discussions can resolve. Where did you have it serviced? You can return there and show them or explain the ongoing problem. Or you can take it to a different Apple Authorized Service Provider if you are dissatisfied with the one you are using.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

panic(cpu 0 caller 0xfffffe002962aea4) Macbook Air keeps freezing up and popping up the same issue every time I open it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up