why did my face id randomly stop working? ive updated the ios version, restarted my phone, reset all setting and even hard reboot several times all nothing helps, when i try to set it up again it seems it cant capture my face
[Re-Titled by Moderator]
Hello there and thanks for listing the steps you have taken. 👌🏼
Reset Face ID:
Since you have tried everything, let’s reset Face ID, then set it up again.
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Hello there and thanks for listing the steps you have taken. 👌🏼
Reset Face ID:
Since you have tried everything, let’s reset Face ID, then set it up again.
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Hello!
Check out this Support Article: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Have a great day!
How do I fix Face ID not working on iPhone after updating iOS?
