Connecting two external monitors to MacBook Air M4 via Satechi Thunderbolt 4 hub

Hardware in use:

MacBook Air M4: MacBook Air (13-inch, M4, 2025)

Satechi Thunderbolt hub: https://satechi.net/products/thunderbolt-4-slim-hub-pro

MSI gaming monitors: https://us.msi.com/Monitor/MAG-274URFW


I am trying to connect two MSI monitors to my MacBook Air via the Satechi Thunderbolt hub. I'm using the supplied Thunderbolt 4 cable to connect the laptop to the hub, so I'm pretty sure that's not the issue. The MSI monitors have two HDMI inputs, one DisplayPort input, and one USB-C DisplayPort Alt. I've tried connecting the monitors via both Thunderbolt 4 (to USB-C DisplayPort Alt) and USB-C to HDMI (to HDMI) cables, but am only able to get one monitor recognized at a time. My understanding is that the port on the MBA, the cable from the MBA to the hub, and the hub all need to be Thunderbolt 4, but that the connections from the hub to the monitors can be Thunderbolt or USB-C.


I am running the MBA closed in clamshell mode, so I am not trying to get three displays going at once, just the two external. Testing with the cables connected directly, I am able to get all three displays working (the two external and the built-in), but when I close the MBA all displays go blank, which defeats the purpose of clamshell mode, and the point of the hub. Any help would be most appreciated!

MacBook Air 13″, macOS 15.4

Posted on Apr 23, 2025 4:28 PM

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4 replies

May 22, 2025 2:49 PM in response to drfj

You're running your 3840x2160 pixel mode in [Retina] "like 2560x1440" mode. In this mode,

  • The Displays Settings resolution (a.k.a. UI Looks Like resolution) is 2560 x 1440. Retain-aware applications use this for sizing, and non-Retina-aware legacy-applications actually believe it to BE the display's resolution.
  • The Mac draws things on a 5120 x 2880 (5K) canvas.
  • The Mac downscales the contents of the 5120 x 2880 pixel canvas to 3840 x 2160 pixels to get the signal that it sends to the monitor. What is going over the wire to your monitor is a 4K signal – so unless there is a bottleneck in the M4 chip or the Mac BEFORE OR AT the point at which the signal gets onto the wire, you should be able to drive two 4K monitors, running in this mode, from a single Thunderbolt dock.


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MacBook Air (13-inch, M4, 2025) - Tech Specs - Apple Support

"Simultaneously supports full native resolution on the built-in display at 1 billion colors and:

  • Up to two external displays with up to 6K resolution at 60Hz"

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That said, I haven't tried it. You could experiment by

  • Running both monitors at native resolution (3840x2160) and seeing what happens
  • Running both monitors in "like 1920x1080" mode (where the internal canvas has 3840x2160 pixel resolution) iamb seeing what happens
  • Connecting one monitor to the dock, and the other directly to the MacBook Air, and then running both of them in "like 2560x1440" mode and seeing what happens

May 22, 2025 2:15 PM in response to drfj

I think I may have discovered the problem, though I am no closer to a solution. While the "About" information correctly shows the display's native resolution as 3840×2160, the System Information report is erroneously listing the monitor's resolution as 5120×2880. (See the attached screenshots.) I'm assuming because the Mac thinks they are 5K monitors, it won't display to both at the same time, even though they are 4K monitors and thus should be supported. Any suggestions?



May 22, 2025 3:07 PM in response to drfj

I should add that if you have a 4K monitor, and are using "icon view" in Displays Settings, it is entirely normal for all of the choices except "More Space" to involve Retina scaling, so as better to make use of your monitor's resolution.


E.g., on a M1 Max Studio with a 4K Dell monitor, the choices are

  • 1920x1080 – draws on a 4K canvas
  • 2560x1440 – draws on a 5K canvas with the same resolution as a 27" 5K Apple Studio Display
  • 3008x1692 – draws on a 6K canvas with the same resolution as a 32" 6K Apple Pro Display XDR
  • 3360x1890 – draws on a canvas with more resolution than a 32" 6K Apple Pro Display XDR
  • 3840x2160 – draws on a 4K canvas

In all cases, the display (connected via USB-C) reports receiving a 4K signal.


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Connecting two external monitors to MacBook Air M4 via Satechi Thunderbolt 4 hub

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