Apple support are now ignoring me. But when I open iCloud.com and select Drive, it starts to load and display the files in the drive, but then fails with an error.
it doesn’t matter which device I connect with so it’s not my computer.
iPad mini, iPadOS 18
This is the error details.
APP NAME
iclouddrive
HOSTING APP NAME
cloudos2
CLIENT TIME
Mon Apr 28 2025 14:47:44 GMT+0100 (British Summer Time) (17458********)
USER AGENT
Mozilla/5.0 (iPhone; CPU iPhone OS 18_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.4 Mobile/15E148 Safari/604.1
HOSTNAME
BUILD INFO
2513Project41__2513B20__en-gb
SESSION ID
33f35c5e-592c-421f-95dd-4300cad2902d
ENVIRONMENT INFO
PROD
REPORTED ERROR TITLE
ParseJsonError: FavoriteDriveDocumentsResponse: Bad keys:
documents.1.assetQuota: Required
documents.1.fileCount: Required
documents.1.shareCount: Required
documents.1.shareAliasCount: Required
documents.1.directChildrenCount: Required
REPORTED ERROR TYPE
UNHANDLED_REJECTION
LINE NUMBER
12
COLUMN NUMBER
1334117
USER APPLE ID
Mail@gmail.com
USER DSID
1955******
STACK
construct@[native code]
r@https://www.icloud.com/applications/iclouddrive/2513Project41/en-gb/main.js:12:1334117
@https://www.icloud.com/applications/iclouddrive/2513Project41/en-gb/main.js:12:1334716
@https://www.icloud.com/applications/iclouddrive/2513Project41/en-gb/main.js:12:1337833
@https://www.icloud.com/applications/iclouddrive/2513Project41/en-gb/main.js:12:1337890
ERROR CONTEXT
undefined
[Edited by Moderator]
iCloud Drive widget failing to open
