The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
face id wont work
[Re-Titled by Moderator]
Hello!
See this: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Have a great day!
Hello!
See this: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Have a great day!
When Face ID doesn't work, it usually indicates an issue with the TrueDepth Camera, either a software issue or something obstructing it, or a hardware issue. Please first troubleshoot with these two Support Articles.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If those don't help and the issue persists, this would be indicative of a hardware issue. As a result, I suggest you make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider.
Face ID not working on my iPhone
