Unable to play content or sign in to Apple TV+ account in SAMSUNG TV QLED

For a while now I have been unable to sign in to my account through the Apple TV+ app in my SAMSUNG TV. The problem started a few weeks ago when I was trying to watch a movie and suddenly it said that it was unable to play. After troubleshooting it said that it couldn’t detect any errors and to try again later, but it stopped working after that. I then logged out and tried to log back in to see if doing this would fix the problem, but I wasn’t even able to access my account. On the screen said “Something Went Wrong. There was a problem connecting. Try again”. I’ve tried restarting my TV, checking if there are any software updates for my TV (there aren’t any currently) and reinstalling the app, but nothing has worked.

According to other posts in this page I’m not the only one it has happened to, however I couldn’t find a solution to this problem. Similar to others, Apple TV+ is the only app I’m having trouble with, while the other streaming service apps are working just fine. I don’t believe it’s a problem with my account given that I can use the Apple TV+ app in my phone and computer. I also don’t think it’s a matter of obsolescence because the TV is new, it was bought last year. Finally, I don’t think it has to my internet because no other app has connection problems.

Has someone else been able to fix this?

(I’m writing from Mexico in case it’s relevant)