не удается загрузить фото

«При загрузки высококачественной версии этого фото произошла ошибка»

помогите пожалуйста, я не могу открыть большую часть фото, вместо фотографии темный фон с знаком !


iPhone 12, iOS 18

Posted on May 1, 2025 1:06 PM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2025 2:31 AM

Translation:

"An error occurred while downloading a high-quality version of this photo"

Please help, I can't open most of the photo, instead of the photo there is a dark background with a sign"


Could you please give us some more background information?

  • Are you using iCloud Photos?
  • Is there a problem with the storage on your iPhone or in iCloud?
  • Could there be a problem with the internet connection?


You may be seeing this error message, when Photos cannot process the edited version of a photo or cannot access the high resolution original. This may happen for several reasons, e.g:

  • if you do not have enough free storage on your iPhone to be able to download the photo from icloud
  • If you have used up all iCloud storage or there is a problem with your payment or the photo has been deleted from iCloud
  • If something is blocking the access to Apple's iCloud servers
  • If the photo is in a format, that the current version of iOS does no longer supports, the photo or video will need to be converted to a different format.

Could any of this apply in your case?



2 replies
Question marked as Top-ranking reply

May 2, 2025 2:31 AM in response to ando80

Translation:

"An error occurred while downloading a high-quality version of this photo"

Please help, I can't open most of the photo, instead of the photo there is a dark background with a sign"


Could you please give us some more background information?

  • Are you using iCloud Photos?
  • Is there a problem with the storage on your iPhone or in iCloud?
  • Could there be a problem with the internet connection?


You may be seeing this error message, when Photos cannot process the edited version of a photo or cannot access the high resolution original. This may happen for several reasons, e.g:

  • if you do not have enough free storage on your iPhone to be able to download the photo from icloud
  • If you have used up all iCloud storage or there is a problem with your payment or the photo has been deleted from iCloud
  • If something is blocking the access to Apple's iCloud servers
  • If the photo is in a format, that the current version of iOS does no longer supports, the photo or video will need to be converted to a different format.

Could any of this apply in your case?



May 2, 2025 3:00 AM in response to léonie

Спасибо за обратную связь, постараюсь более детально все разъяснить.

iCloud фото начал использовать с недавнего времени, думал что проблема из за хранилища, оформил iCloud 200 гб, проблема так же осталась.

те фото которые не загружаются были сделаны на другие устройство apple, после покупки нового iPhone переносил все через резервную копию, часть которых теперь не загружаются, фото все оригинал без редактирования

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не удается загрузить фото

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