Why is my iPhone 15 Plus screen black and unresponsive?

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Why is my iPhone 15 Plus screen black and unresponsive?

I have an iphone 15+ i’ve had it for about a year and a half almost and i’ve had zero issues with it til now. My lamp has a usb and usbc plugs in and i charge my phone with that. Until recently, it only happens in the morning. My phone screen is on because when i tap it, it makes the noise and vibration but my screen is black. This morning, my screen was black and when i tapped it, it didn’t make a noise or vibrate but siri was working. What do i need to do so this will stop happening??

[Re-Titled by Moderator]

iPhone 15 Plus, iOS 18

Posted on May 3, 2025 4:33 AM

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Answer 1

May 3, 2025 5:14 AM in response to ALG_1

The next step is to try using Apple charger and cord. If iPhone doesn’t produce same issue, lamp was probably the cause. If you don’t want to troubleshoot the issue yourself then please contact Apple Support.

Have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Explore Service Locations

Official Apple Support

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