How do I recover Apple Account in old iPad without old email and password?

I have an old ipad - bought from new but i have no proof of purchase or any memory of the date of purchase - I also have changed the email address and password used for that i. I am asked for date and proof of purchase which I don't have any more. As this iPad was set up with my very old email address and i have no memory or record of the password used.

My current Apple account details are rejected



[Edited by Moderator]

iPad, iPadOS 17

Posted on May 8, 2025 9:00 AM

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1 reply

May 8, 2025 9:19 AM in response to Southshields

Without knowing the email address used to reset the password or the original purchase receipt to remove the Activation Lock, the device is no longer usable.


Your current account is not linked to that iPad at all. There is no identity verification when you open an Apple Account, so the only way you can prove the device is yours is with the purchase receipt or the email address you used to set up the device. Without either of those, anyone could steal your iPad and reset it for themselves.

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How do I recover Apple Account in old iPad without old email and password?

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