Activation Lock issue on MacBook Pro
Hi, sorry this really long post, but I really really need some help here!!
So back in January I bought a MacBook Pro from a legit Second hand-tech company in Sweden.
Upon receiving the computer I opened it up to find a profile on it, which I did received the password to and was able to use, so I didn't think much of it at first but this one thing seems to be a clue.
The computer was emptied and not logged in to any apple-id so I proceeded to logging in to my personal apple-id, no problem. Afterwards I started downloading the programs I use, logged in to google and so on, and lastly, I changed the background image and noticed some dark spots on the display that turned out to be damaged. I then contacted the company asking if they could either fix it or if I could get mine replaced. They told me they couldn't fix it as it was not part of their services and that they didn't have a similar one in store to replace mine with, so I had to return it. They told me to 1) log out of my apple-id/iCloud, and 2) to remove it from my trusted devices, and so I did. They also said that it had to be restored to the state it was in when I got it, and since I had been downloading programs and stuff I thought that the quickest way to empty it was to do a factory reset, and so I did. Once the reset was finished the Activation Lock popped up, showing traces of a email that wasn't mine --> a*****@a*****.com. I tried everything but it was really clear that it wasn't in anyway connected to my apple-id.
I paniced when I couldn't get in but decided to return the computer in that state, since the company should be able to contact the previous owner and ask them to remove to Activation lock, I thought.
So now to the actual problem:
The company say it's locked to MY apple-id since they swear that they did a reset and confirmed it wasn't locked before selling and sending it to me AND that it should've been impossible for me to log in to my own apple-id if the computer was already locked to another account. So they ASSURED me that I'm wrong and that it surely is my account. I tried to ensure them that it wasn't my account and so I sent them screenshots of the list of my devices on iCloud and computer setting, and also a screenshot of the map showing my two apple devices being at my adress — they still say they haven't done anything wrong and that it definitely is locked by me.
As I felt unsure of what to do I called Swedish Apple Support, and the guy told me that it was possible AND seemed really likely that the previous owner had only logged out from their apple-id BUT forgotten to remove the computer from their trusted devices, AND as I said in the beginning: when I received the computer it already had a profile with a password that The Company gave to me, which the support guy told me was a sign of the computer not being properly reset (as the company keep telling me). Afterwards I emailed the company telling them what the apple support guy had told me and I also asked them to contact the previous owner to check if they had really removed everything correctly just to reassure them that I'm not the one at fault, but of course, they still don't believe me and now they even told me that they're keeping ALL my money if they can't get passed the activation lock... They refuse to tell me if they have at all tried contacting the previous owner to check if I'm correct, which I suppose is because they believe that the reset they did was done right, but now I'm really feeling helpless because I don't know what else I can do to prove it's not been locked to my apple-id.
Is there anything, link or document or whatever that says a device can have an activation lock even though its been reset and/or that it's possible to log in to a device with a new apple-id even though it has activation lock on, or anything else??
So please, if anyone has any idea of how I can prove myself or anything else that might help I'm all ears!!
xx
[Re-Titled by Moderator]
MacBook Pro (2017 – 2020)
