How can I handle unauthorized bank charges on my Apple Account?
Has anyone else experienced this?
£39.99 has been taken out of my bank account with the reference “apple.com/bill”. There is no record of any purchase—no app, no subscription, nothing—in my Apple account. I’ve checked my email and Apple ID purchase history, and there’s absolutely no bill or receipt showing anything linked to this charge.
I contacted Apple, and they told me a refund has been requested, but it’s still waiting for approval. They couldn’t give me any information about what was purchased or who used my card.
My card has never been linked to my Apple ID. I’ve only downloaded free apps, so I’ve never needed to use my bank card or add it to my account. The only place my card has been stored is in my Apple Wallet—I’ve used it there, but not for app store purchases.
So I’m confused—how did Apple access my bank card to charge £39.99 if it was never linked to my Apple ID? Could they have accessed it through the Wallet somehow?
I’ve asked my bank to send me the paperwork so I can submit a fraud claim, but I’m still waiting for the refund from Apple. Has anyone else had this happen? Any advice would be appreciated.
[Re-Titled by Moderator]