I traded in my iPad for the new base model ($180 trade value).
I had the new one engraved.
When I get to the store well they be able exchange it for the iPad Air? I’m within the 14 days.
Or well they process it as a return.
Returning my 180 by gift card, and the balance to my CC?
I can’t believe I made such a mistake.
iPad (10th generation)
Hello~ See here by clicking on…
Returns & Refunds - Shopping Help - Apple*
*The only exchange exceptions are personalized items (such as engraved iPad or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).
~Katana-San~
Hello~ See here by clicking on…
Returns & Refunds - Shopping Help - Apple*
*The only exchange exceptions are personalized items (such as engraved iPad or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).
~Katana-San~
All you can do is ask Apple, we are apple users trying to help each other, not apple itself
Contact - Official Apple Support
🤦♀️ I apologize.
Granny_Smiths wrote:
🤦♀️ I apologize.
Not necessary; it isn’t obvious that Apple Support Communities is not a way to contact Apple directly.
Hello again ~ No need to apologize… that’s what we are here to help our fellow forum members. You’re fine.
~Katana-San~
Exchange engraved iPad bought with trade in.
