Apple Account Balance Disabled — No Solution Since December 2024

Hello everyone,

I’ve been struggling with a serious issue since December 2024, and I’m hoping someone here can help or at least make Apple take this seriously.

I have $429.88 in my Apple Account Balance, but I’ve been unable to use it for months. Every time I try to make a purchase, pay for Apple Music, or renew my AppleCare, I get a message saying my balance is disabled and that I should call Apple Support.

Well, I’ve done that. Hundreds of times.

I’ve explained my case over and over, but Apple Support keeps transferring me between departments, giving me no solution. The problem started with an order I placed in December 2024 (Order W13*****44). Initially, the product didn’t arrive, so I opened a case (which I lost), but later the product was delivered. Since then, my account has been blocked.

It feels extremely unfair that Apple is holding my money without allowing me to use it, despite all my efforts to resolve this.

I need Apple to:

• Re-enable my $429.88 balance.
• Remove the purchasing block on my account.
• Explain why this restriction was applied and why it hasn’t been fixed after months of calls.

This situation is frustrating and unacceptable. I hope posting here will get the right attention.

Thank you.

[Edited by Moderator]