Urgent: I Received a Fake Product from Apple.com USA (with Proof)

Sorry, but you won't get the type of help you're looking for on a user-to-user forum. We have no knowledge of the transaction and cannot get it.

It's also a good thing you didn't post any of the 'attached' proof as that would be open to anyone to see on a public forum.

What it sounds like to me is someone switched out the genuine product with a fake during transit. This isn't all that uncommon.

You'll need to contact Apple support.

Contact Apple Support - Apple Support

Since you purchased it from the U.S. website, call the U.S. support number.

Hello~ We are your fellow forum members and can’t escalate anything. Click on below to contact Apple Support…

Contact Apple Support - Apple Support

~Katana-San~

Something doesn't add up. The tag line shows that you have the 1st generation AirPods and those were discontinued in 2019, so there is no way you could have purchased those from a legitimate Apple source in 2022.

Regardless of what we think, you're still talking to the wrong people. No one here can do anything about it. Nothing. Contact Apple at the links provided above.

You are not talking to Apple. this is a user forum. We can't help you.

You need to contact Apple directly.

Now... that being said. The warranty expired long ago. If the charging case stopped working and it were genuine, your only option would be to buy another.

It's been over 3 years. You are never going to be able to convince anyone that the item you have in your hand is the one you took delivery of one 3 years ago.

Even if you can, it's been far too long and the original warranty would have expired over 2 years ago anyway.

Buy a new one and move on.

The warranty expired long ago. If the charging case stopped working and it were genuine, your only option would be to buy another.

D'oh! Didn't even notice the date of purchase. Then yes, genuine or not, it would be an out of pocket cost to replace it.

Hello~ Yes…something is off.

~Katana-San~