How can I get a refund for an unintended subscription charge from Apple?

I was charged $99.99 by Apple on May 2nd for the Imprint app. I had signed up for a 3- or 7-day free trial but didn’t need the subscription and unfortunately forgot to cancel it in time due to being busy. As soon as I noticed the charge, I canceled the subscription immediately.




I submitted a refund request, but it was unsuccessful. When I first contacted Apple Support, I was advised to reach out to the app developer, Imprint. They expressed willingness to help but informed me that all transactions are handled by Apple.




When I called Apple Support a second time, the supervisor I spoke with was unable to offer any help beyond stating company policy. Unfortunately, the issue still hasn’t been resolved. Why don’t they do a refund after i explained to them the situation?



[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on May 22, 2025 10:13 AM

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May 22, 2025 10:30 AM in response to Suriciuuu

The policy is that all transactions in the App Store are final. The reason for that is that to start a free trial/subscription it requires that you double click the side button with the trial period on the screen and a message that you will be billed for the subscription if you do not cancel at least 24 hours before the trial period ends. That is what you had agreed to when you started the free trial. It may be helpful to set a reminder to cancel the free trial if that is necessary, and forgetting to cancel is not likely going to result in a refund. At times, Apple may provide a compassionate refund, but it should never be expected.


Cancelling the subscription does prevent it from being renewed, and you still have the service that you have paid for until the expiration date. There is not an option to cancel a subscription that results in a refund of any remaining subscription that is unused.


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How can I get a refund for an unintended subscription charge from Apple?

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