How can I enable my Media & Purchases account in the App Store?


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on May 22, 2025 11:39 AM

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Question marked as Top-ranking reply

Posted on May 22, 2025 12:54 PM

If you are unable to continue with the prompt, you can try reactivating your account using the information provided from this support article:

If a message says 'Your Media & Purchases account has been disabled' - Apple Support


Another way to contact Apple Support directly:

Contact Apple Support - Apple Support


3 replies
Question marked as Top-ranking reply

May 22, 2025 12:54 PM in response to Ogoluwa104

If you are unable to continue with the prompt, you can try reactivating your account using the information provided from this support article:

If a message says 'Your Media & Purchases account has been disabled' - Apple Support


Another way to contact Apple Support directly:

Contact Apple Support - Apple Support


May 22, 2025 12:24 PM in response to Ogoluwa104

You will need to contact iTunes Support for help. You probably could have tapped Continue (as instructed) for help. Or follow the steps below to get help.


To contact iTunes Support, do this: 

1. Click on this link --> Choose your country or region - Official Apple Support  

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


Copied from iTunes support - Apple Community



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How can I enable my Media & Purchases account in the App Store?

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