How to resolve 'Activation lock status could not be determined' error on MacBook Pro 2019?

za324 wrote:

hello team i need help,

i have a macbook pro 2019, it was working fine untill it asked to be restarted to install an update. after the restart i was blocked at the error "Activation lock status could not be determined, activation lock server cannot be reached".

[Re-Titled by Moderator]

Did you buy this Mac new or was it a used mac...?

And where do you stand now(?) are you locked out— you do not say.

You can try from a Safeboot mode your update—

Start up your Mac in safe mode - Apple Support

Activation Lock helps keep your Mac secure, even if it's lost or stolen, and can improve your chances of recovering it. With Activation Lock, your Apple ID password or device passcode is required before anyone can turn off Find My, erase your Mac, or reactivate and use your Mac

Activation Lock for Mac - Apple Support

Activation Lock for Mac - Apple Support

How to remove Activation Lock - Apple Support

How to remove Activation Lock - Apple Support

Activation Lock:

if necessary Start a support request

If you need help removing Activation Lock and have proof of purchase documentation,

https://al-support.apple.com/#/kbase

you can start an Activation Lock support request.