I was charged $2.29 on May 18 and $8.99 on May 23 by apple.com/bill. I can’t find these in my purchase history. Can you help me identify which Apple ID or app they came from?
[Re-Titled by Moderator]
iPhone 8 Plus, iOS 16
You can certainly contact Apple directly here:
Contact Apple Support - Apple Support
If you are the Organizer of a Family Plan that uses Purchase Sharing, then any members are authorized to use your payment method and those will appear under their Apple Account and you can also view their purchases.
View your purchase history for the App Store and other Apple media services - Apple Support
If that is not the case, then you also must consider if your payment method was compromised and you are seeing fraudulent charges. Scammers do install skimming devices on retail terminals to read your card details. These are commonly seen when used at gas stations or ATM's where the scammer has uninterrupted access to the terminals to install the device. With any fraudulent charge, those need to be disputed with the bank that issued the card. Using the link to contact Apple will help you to make that determination, but the resolution will still need to be done by disputing the charge with the bank.
You can certainly contact Apple directly here:
Contact Apple Support - Apple Support
If you are the Organizer of a Family Plan that uses Purchase Sharing, then any members are authorized to use your payment method and those will appear under their Apple Account and you can also view their purchases.
View your purchase history for the App Store and other Apple media services - Apple Support
If that is not the case, then you also must consider if your payment method was compromised and you are seeing fraudulent charges. Scammers do install skimming devices on retail terminals to read your card details. These are commonly seen when used at gas stations or ATM's where the scammer has uninterrupted access to the terminals to install the device. With any fraudulent charge, those need to be disputed with the bank that issued the card. Using the link to contact Apple will help you to make that determination, but the resolution will still need to be done by disputing the charge with the bank.
Click on the link below, you can
• View your purchase history
• Cancel a subscription
• Request a refund
• Verify unfamiliar charges
• Add or remove a payment method
Subscriptions and Billing - Official Apple Support
How to identify unknown charges from Apple.com/bill?
