Invalid serial number - copied from 'About This Mac'

jakub_whatever_name wrote:

Hey,

I want to get support from Apple about a problem I'm facing with my Macbook (using https://getsupport.apple.com/products/choose1. ) and there are 2 problems:

It doesn't see my email logged in devices (even though I am logged in both on mac and iphone).

2. When I copy and paste serial number (from About This Mac) it says "Please enter a valid serial number".

Can someone from support help?

Did you buy this Mac new or used or refurbished?

From Apple or some other AASP (Apple authorized service provider) ?

your SN should match from the Terminal.app copy and paste:

/Volumes/Macintosh\ HD/usr/sbin/system_profiler SPHardwareDataType

One account for everything Apple - verify what devices are associated with your ID.

https://appleid.apple.com

Check Device Coverage

Check Your Service and Support Coverage - Apple Support

Outside the USA

Contact Apple Support - Apple Support

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support

if Apple support requires a serial number, and they throw you out because yours is not good enough, Customer Service is now provided exclusively by the agents who work for the Apple Online Store:

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call 1-800-MY-APPLE(1-800-692-7753).

Apple is not here. We are users like you.

There is a "Support" link located at the bottom left of this page.

And here is the link if you prefer: Official Apple Support