Unable to turn on or reset my iPad

My ipad won't trun on suddenly, I attempted forced restart with volume up down and pressing main button for 20ish second, which didn't work, I connected the device to my laptop and used apple device app on window to try another forced restart or whatever, but it said my ipad is in DFU mode and need to be backed up, but it doesn't show how to back up, and when I try to reset the ipad in the device app, it says I can't use this ipad's software now. What am I supposed to do about this



[Re-Titled by Moderator]

iPad Pro, iPadOS 18

Posted on May 25, 2025 5:28 PM

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Question marked as Top-ranking reply

Posted on May 26, 2025 7:06 AM

You might want to see this


Put your iPad in recovery mode and set it up again

  1. Make sure that your Mac is up to date. If you're using a PC, make sure that you have the latest version of the Apple Devices app or iTunes.
  2. Connect your iPad to your computer using a USB cable.
  3. Open the Finder on your Mac, or open the Apple Devices app on your PC. If your PC doesn't have the Apple Devices app, or your Mac is using macOS Mojave or earlier, open iTunes instead.
  4. Keep your iPad connected and wait until the recovery mode screen appears:
  • If your iPad does not have a Home button:
  1. Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.
  2. Keep holding the top button until you see the recovery mode screen:
  • If your iPad has a Home button: 
  1. Press and hold both the Home and the top button at the same time. 
  2. When your iPad turns off, release the top button but keep holding the Home button until you see the recovery mode screen:
  3. Locate your iPad on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your iPad. If the download takes more than 15 minutes and your iPad exits the recovery mode screen, let the download finish, then repeat step 3.
  4. After the Update or Restore completes, set up your iPad.

Get more help


3 replies
Question marked as Top-ranking reply

May 26, 2025 7:06 AM in response to xohgoh97

You might want to see this


Put your iPad in recovery mode and set it up again

  1. Make sure that your Mac is up to date. If you're using a PC, make sure that you have the latest version of the Apple Devices app or iTunes.
  2. Connect your iPad to your computer using a USB cable.
  3. Open the Finder on your Mac, or open the Apple Devices app on your PC. If your PC doesn't have the Apple Devices app, or your Mac is using macOS Mojave or earlier, open iTunes instead.
  4. Keep your iPad connected and wait until the recovery mode screen appears:
  • If your iPad does not have a Home button:
  1. Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.
  2. Keep holding the top button until you see the recovery mode screen:
  • If your iPad has a Home button: 
  1. Press and hold both the Home and the top button at the same time. 
  2. When your iPad turns off, release the top button but keep holding the Home button until you see the recovery mode screen:
  3. Locate your iPad on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your iPad. If the download takes more than 15 minutes and your iPad exits the recovery mode screen, let the download finish, then repeat step 3.
  4. After the Update or Restore completes, set up your iPad.

Get more help


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Unable to turn on or reset my iPad

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