Unable to purchase app even with iTunes balance

I have $9 balance on my iTunes balance and I couldn’t make a coin purchase in my efootball account it’s telling me to contact Apple support



[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on May 26, 2025 5:13 AM

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Question marked as Top-ranking reply

Posted on May 26, 2025 5:28 AM

Then that is what you must do. Try following the instructions below.


To contact iTunes Support, do this: 

1. Click on this link --> Choose your country or region - Official Apple Support  

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


Copied from iTunes support - Apple Community


3 replies
Question marked as Top-ranking reply

May 26, 2025 5:28 AM in response to horpeh

Then that is what you must do. Try following the instructions below.


To contact iTunes Support, do this: 

1. Click on this link --> Choose your country or region - Official Apple Support  

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


Copied from iTunes support - Apple Community


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Unable to purchase app even with iTunes balance

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