i find an apple device that described as "OBS MacBook" in support app aftre i scan its SN to check apple care my queston is what does it mean "OBS" ?
[Re-Titled by Moderator]
MacBook Pro 15″, macOS 12.7
User @Grant Bennet-Alder is correct.
The OBS designation indicates the Mac is obsolete and not longer qualifies for support.
This is one of my old Macs when I use "Check Coverage" and then "Get Support". It is absolutely obsolete.
My obsolete computers get the treatment, but not my current or vintage Macs.
User @Grant Bennet-Alder is correct.
The OBS designation indicates the Mac is obsolete and not longer qualifies for support.
This is one of my old Macs when I use "Check Coverage" and then "Get Support". It is absolutely obsolete.
My obsolete computers get the treatment, but not my current or vintage Macs.
it could possibly mean that computer more than 7 years old was referenced, and Apple referred to its model as merely "OBSolete MacBook" rather than its actual model name.
If you are using this service:
Check Your Service and Support Coverage - Apple Support
... the name shown is the one its owner provided for that Apple device. To learn how to change the name of a Mac, read Change your computer’s name or local hostname on Mac - Apple Support.
While that's a good guess, Apple's Check Your Service and Support Coverage - Apple Support service will correctly report the name of any Apple device that remains signed in under that Apple Account regardless of its age or support status.
D.I. Johnson wrote:
My obsolete computers get the treatment, ...
Mine don't:
In fact none of my Macs have that "OBS" designation. All the Apple devices bear the names I gave them. Macs, iPhones, iPads, iPods, AirPods, TV, Watch... etc. I have even older devices that appear the same way.
🤷🏻♂️
There is probably a way to that "Get Support" screenshot you posted but I don't recall how. It would be even more helpful if Mohdzgsm would explain the actions that led to that observation.
John Galt wrote:
D.I. Johnson wrote:
My obsolete computers get the treatment, ...
Mine don't:
[...]
There is probably a way to that "Get Support" screenshot you posted but I don't recall how. It would be even more helpful if Mohdzgsm would explain the actions that led to that observation.
My process:
Input the serial number in the Check Coverage page and [Submit].
Scroll down and select Start now... below the Get Support icon.
👍
Never noticed that option before. I guess I never needed support 😄
What does Apple mean by 'OBS' when referring to a MacBook?
