iPad Pro 11-inch (3rd Gen) screen stays black with backlight after updating to iPadOS 18.5

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iPad Pro 11-inch (3rd Gen) screen stays black with backlight after updating to iPadOS 18.5

After updating my iPad Pro 11-inch (3rd generation) to iPadOS 18.5, I’ve been experiencing a serious display issue. The screen remains black but the backlight is on — no content is visible. This usually happens after the device has been idle for a while, or first thing in the morning after waking up.

Sometimes, repeatedly pressing the power button to turn the screen off and on again will eventually make the display work normally. When the screen is black, touch still works, Siri responds as expected, and I can hear sounds. If I randomly swipe and tap on the screen and then it lights up correctly, I can see that the touches had actually registered — apps may have opened or menus appeared.

I’m posting this to ask if anyone else is experiencing a similar issue. I’d really appreciate any advice or shared experience that might help solve this.

Also, I’ve noticed another problem: the VoiceOver feature no longer allows me to change the speech rate or voice settings.

Thanks in advance!

中文：

我的iPad pro 11英寸（第三代）在更新到18.5后出现了屏幕无法显示只有背光的情况。通常出现在一段时间不使用iPad，或早上醒来。多次按下电源键熄灭点亮屏幕，有可能恢复正常。触摸与声音都正常，Siri可以正常询问，在屏幕上随便乱点乱划操作后，如果成功显示了屏幕内容，则会发现之前点到的内容。如果有遇到同样或类似的问题，欢迎交流，我想寻找解决问题的办法；以及另一个问题：旁白不能修改语速与音色。

iPad Pro, iPadOS 18

Posted on Jun 3, 2025 11:56 PM

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Answer 1

LotusPilot

Level 10

310,549 points

Jun 4, 2025 5:43 AM in response to jcjyids

If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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iPad Pro 11-inch (3rd Gen) screen stays black with backlight after updating to iPadOS 18.5

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