I bought a subscription through apple. I’ve had this subscription for two years. Now I can’t access it on my MacBook, though it works on my phone. Nobody from either company has gotten back to me for two weeks, despite several emails. How do I solve this?
[Re-Titled by Moderator]
Original Title: Microsoft Word
MacBook Pro 13″, macOS 15.5
Re: "Microsoft Word: I bought a subscription through apple. I’ve had this subscription for two years. Now I can’t access it on my MacBook, though it works on my phone. Nobody from either company has gotten back to me for two weeks, despite several emails. How do I solve this?"
Seems the App Store's "Word" app for iPhone has had a lot of updates recently:
https://apps.apple.com/us/app/microsoft-word/id586447913
Seems the App Store's Mac "Word" app (Version16.97.2) has also had updates and it says "requires a qualifying Microsoft 365 subscription. Microsoft 365 includes premium Word, Excel, and PowerPoint apps,..."
I could be wrong.
https://apps.apple.com/us/app/microsoft-word/id462054704?mt=12
Else: You might want to contact the team at "Billing and Subscriptions Support"
(eg: info. /support / contact options (ie: onlne chat / phone / email etc.)
There is a "Get support - start now" link (or you can download the app) at the bottom of their website: Subscriptions and Billing - Official Apple Support
Unable to access Microsoft Word subscription on MacBook after two weeks of no response from Apple or Microsoft
