Face ID just stopped scanning can’t turn off stolen device protection

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Level 1

13 points

Face ID just stopped scanning can’t turn off stolen device protection

Happened to my yesterday I used the Face ID as usual then I play games with my friend for 2hrs after I was done I came back to use an app that requires my face to open but the Face ID didn’t even scan my face…..like it’s not sending any message or showing any animation of it scanning and failing….like it can’t activate I’m using an iPhone 12 Pro and the iOS is 18.5….i can’t reset Face ID too because stolen phone protection is on and to turn that off it’s asking for the Face ID that’s not functional……what is happening apple?

iPhone 12 Pro, iOS 18

Posted on Jun 6, 2025 6:21 AM

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Answer 1

AlWeir

Level 5

5,073 points

Jun 7, 2025 8:35 AM in response to Iamdak_

If Face ID has stopped working and you're unable to turn off Stolen Device Protection because of it, you'll need to either reset Face ID or temporarily disable Stolen Device Protection. To reset Face ID, go to Settings > Face ID & Passcode, enter your passcode, and tap "Reset Face ID". If Stolen Device Protection is interfering, you'll need to wait for the security delay to finish before turning it off or resetting Face ID

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Face ID just stopped scanning can’t turn off stolen device protection

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