my old iPhone 7 was able to open email attachments and PDFs from emails no problem. I have to be able to do this for work daily! Now I just got new iPhone 15 and cannot open one single attachment! Nothing I have tried works.
[Edited by Moderator]
Original Title: Unable to open PDF
iPhone 15
This is a user to user support forum and Apple does not participate here. They are not going to see your "Appel (sic)? WTH?"
I'm guessing that you are seeing what you posted in the screenshot, so not the content of the file. Is this a password protected pdf file by chance? We use Adobe generated pdf files at work and I have not had any issue, nor anyone else I work with that have iPhones. I have an iPhone 16 Pro Max on iOS 18.5. Have you updated to the latest iOS?
You ask about where Apple customer service is. Have you contacted Apple Support about your issue? Here is the information for contacting Apple Support.
Thanks to ASC User Lawrence Finch
Best Way
Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your phone
Other options:
(Note that both of the above have options to receive a callback or chat)
You aren't speaking with Apple. This is a user to user only forum and Apple isn't here. If you think going to Samsung would be a better option for you, that just doesn't matter to anyone here. And our customer service is just other users like yourself volunteering our time to help users. You know, there's an old saying. "You attract more bees with honey." Maybe instead of coming out guns blazing just say you're having an issue and ask your fellow users if anyone can help you.
Read this about opening PDF's on iPhone --> Read PDF documents in the Books app on iPhone - Apple Support
I am unable to open PDF attachments on my iPhone 15 Mail app
