How to resolve 'Devices Banned' error when logging into Snapchat on a used iPhone?

I just bought a used phone and am trying to login my Snapchat on it it is telling me devices banned

please help me

what can I do


[Re-Titled by Moderator]

Original Title: Banned devices

iPhone XR, iOS 18

Posted on Jun 13, 2025 8:17 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 13, 2025 8:29 AM

There is nothing you can do. The previous owner of the phone violated Snapchats rules and the phone has been permanently banned.


You can try to get your money back from the person who sold you the phone. This is one of the many reasons it's not a good idea to buy a used phone.

4 replies

Jun 13, 2025 8:34 AM in response to kadiri193

If a device is banned by Snapchat, there is nothing you can do. It's likely why they sold the device. Apple has nothing to do with Snapchat or Snapchat bans. If you want to use Snap on an iPhone, buy a new phone, not a used one from someone you likely don't know.


Read this about buying used devices, which also discusses banned devices on Social Media --> The All Too Common SAD Reality of Buying … - Apple Community


Jun 13, 2025 9:00 AM in response to kadiri193

Hello ~ Click on below and review this user tip by * lobsterghost1*



The All Too Common SAD Reality of Buying a Used iPad/iPhone*


*Social Media Banned iPhones/iPads:


Social Media Apps, such as Instagram and Snapchat don't like their policies abused. They are very strict about enforcing their policies. When a user does abuse their policies, they can and DO often block not just a users account, but the device itself. And these bans are usually permanent. What does this mean to you if you purchase a used iPhone/iPad? If you buy a device from someone you don't know and one of the issues why they got rid of their device is because it was banned by a Social Media app, then you will have purchased a device which you too can't use the apps which were banned on that device. And this is often without any recourse or way to dispute the ban.


~Katana-San~


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to resolve 'Devices Banned' error when logging into Snapchat on a used iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.