Certain incoming calls going directly to voicemail on iPhone

Happy to report that the problem has been resolved (at least for now - so far,so good!)

I spent time on the phone with both Apple and Verizon technical support. Wait time for help was minimal for both and the tech folks were very helpful.

I called Apple first. They ran some tests and looked at the history of the phone and could tell that there were brief connectivity issues, as often as every 4 minutes. They referred me to Verizon because the issue was connectivity. The Verizon tech could not see the same frequency of connectivity issues as Apple reported, but surmised that since the issue happened everywhere it was likely a faulty antenna which, on the 16 Pro Max is built into the "frame" of the phone. So I called Apple again and explained what Verizon said.

Both Verizon and Apple overnighted me a reconditioned replacement phone. (When it rains, it pours!). I had cancelled the request with Verizon but the cancellation did not go through, so I just returned the one I got from them. It's been 3 days with the new phone and so far, no problems.

Update: Problem is still happening. The incoming caller never hears that the phone is ringing. The call just goes directly to voicemail as if my husband's phone were turned off. AND sometimes his outgoing call will behave in the same manner. He dials and hears no ringing or sign of connection until the other person's voice mail message begins. A forced reset fixes both incoming and outgoing issues temporarily but within an hour the problems are back.

Sorry. I misunderstood you. We each have always had our own separate logins and share via family sharing as you suggested. I only mentioned my phone (identical to his and problem free) to rule out settings and cellular service.

Thanks, but call logs are not the issue here.

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