Several sudden shutdowns on new iMac

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Level 1

14 points

Several sudden shutdowns on new iMac

My new iMac had several sudden shutdowns in the last 30 minutes.
Just normal use, open were mail, safari temp. monitor.
Here is a picture of the log just before crashing.
http://i767.photobucket.com/albums/xx320/mariner4/Schermafbeelding2010-08-29om17 1649.png

Hope someone can make out something.

peterwillem

macbook pro 4,1; iMac 27" i7, Mac OS X (10.6.4)

Posted on Aug 29, 2010 9:36 AM

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Answer 1

WZZZ

Level 6

13,226 points

Aug 29, 2010 10:02 AM in response to peterwillem

HI, if you go to "all messages" (no idea what that will be in Dutch) you'll be able to copy and paste the results here. Can you go there and in the field where it says "string matching," enter "shutdown." I'd like to see what results you get for "previous shutdown."

Message was edited by: WZZZ

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Answer 2

peterwillem Author

Level 1

14 points

Aug 29, 2010 10:59 AM in response to WZZZ

Sorry, but where do I find " all messages"

peterwillem

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Answer 3

WZZZ

Level 6

13,226 points

Aug 29, 2010 11:19 AM in response to peterwillem

In Utilities>Console (which is where you found the logs you posted) Database searches>All messages. If you click the triangles, called disclosure triangles, you will see a number of different logs.

It's also possible this may not open for you if you are not running as admin. If you go to Accounts in System Preferences, see if "Allow user to administer this computer" is checked or not.

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Answer 4

peterwillem Author

Level 1

14 points

Aug 29, 2010 11:25 AM in response to WZZZ

I think I already found what you mean, but I have not been able to post it while every time I press Post Message button, Apple Discussions freaks out. and closes this window.
Maybe the file is to large?

I try once more in a separate answer.

Peterwillem

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Answer 5

peterwillem Author

Level 1

14 points

Aug 29, 2010 11:28 AM in response to WZZZ

This is the message I get :
We're sorry, Apple Discussions is temporarily unavailable. We'll be back soon.
Until then, please visit http://www.apple.com/support

peterwillem

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Answer 6

peterwillem Author

Level 1

14 points

Aug 29, 2010 11:32 AM in response to WZZZ

One more try.
12-08-10 16:22:30 shutdown[136] SHUTDOWN_TIME: 1281622950 998580
12-08-10 19:42:18 shutdown[280] SHUTDOWN_TIME: 1281634938 667038
15-08-10 16:23:20 shutdown[495] SHUTDOWN_TIME: 1281882200 183565
16-08-10 00:16:32 shutdown[542] SHUTDOWN_TIME: 1281910592 366346
17-08-10 14:23:04 shutdown[473] SHUTDOWN_TIME: 1282047784 580181
17-08-10 16:03:39 shutdown[353] SHUTDOWN_TIME: 1282053819 205115
17-08-10 23:49:59 shutdown[958] SHUTDOWN_TIME: 1282081799 699009
18-08-10 15:23:27 shutdown[557] SHUTDOWN_TIME: 1282137807 202239
19-08-10 15:26:07 shutdown[1159] SHUTDOWN_TIME: 1282224367 856196
20-08-10 10:56:55 shutdown[1861] SHUTDOWN_TIME: 1282294615 204719
20-08-10 10:59:12 shutdown[173] SHUTDOWN_TIME: 1282294752 529557
20-08-10 11:13:41 shutdown[144] SHUTDOWN_TIME: 1282295621 586133
23-08-10 00:33:00 shutdown[1131] SHUTDOWN_TIME: 1282516380 989301
23-08-10 00:33:01 kernel systemShutdown true
23-08-10 00:33:01 kernel systemShutdown true
23-08-10 00:33:33 kernel systemShutdown false
23-08-10 00:33:35 kernel Previous Shutdown Cause: -128
24-08-10 18:41:04 DirectoryService[15] Improper shutdown detected
24-08-10 18:41:05 kernel systemShutdown false
24-08-10 18:41:07 kernel Previous Shutdown Cause: -128
25-08-10 15:10:22 DirectoryService[15] Improper shutdown detected
25-08-10 15:10:23 kernel systemShutdown false
25-08-10 15:10:26 kernel Previous Shutdown Cause: -128
25-08-10 17:19:04 kernel systemShutdown true
25-08-10 17:19:25 ManagedClient[2001] CGSShutdownServerConnections: Detaching application from window server
25-08-10 17:19:25 ManagedClient[2001] CGSDisplayServerShutdown: Detaching display subsystem from window server
25-08-10 17:19:40 kernel systemShutdown false
25-08-10 17:19:42 kernel Previous Shutdown Cause: -128
26-08-10 12:31:02 kernel systemShutdown true
26-08-10 12:31:02 kernel systemShutdown true
26-08-10 12:31:05 shutdown[7284] SHUTDOWN_TIME: 1282818665 170024
26-08-10 12:31:31 kernel systemShutdown false
26-08-10 12:31:32 kernel Previous Shutdown Cause: -128
26-08-10 13:33:52 shutdown[1030] SHUTDOWN_TIME: 1282822432 727506
26-08-10 13:33:53 kernel systemShutdown true
26-08-10 13:33:53 kernel systemShutdown true
26-08-10 13:34:12 kernel systemShutdown false
26-08-10 13:34:12 kernel Previous Shutdown Cause: -128
26-08-10 13:35:17 shutdown[188] SHUTDOWN_TIME: 1282822517 178917
26-08-10 13:35:17 kernel systemShutdown true
26-08-10 13:35:17 kernel systemShutdown true
26-08-10 14:22:06 kernel systemShutdown false
26-08-10 14:22:07 kernel Previous Shutdown Cause: 0
27-08-10 10:15:23 kernel systemShutdown true
27-08-10 10:15:23 kernel systemShutdown true
27-08-10 10:15:23 shutdown[6420] SHUTDOWN_TIME: 1282896923 375530
27-08-10 10:52:10 kernel systemShutdown false
27-08-10 10:52:11 kernel Previous Shutdown Cause: -128
29-08-10 16:27:16 DirectoryService[15] Improper shutdown detected
29-08-10 16:27:17 kernel systemShutdown false
29-08-10 16:27:20 kernel Previous Shutdown Cause: -128
29-08-10 16:43:18 DirectoryService[15] Improper shutdown detected
29-08-10 16:43:19 kernel systemShutdown false
29-08-10 16:43:22 kernel Previous Shutdown Cause: -128
29-08-10 17:00:13 DirectoryService[15] Improper shutdown detected
29-08-10 17:00:14 kernel systemShutdown false
29-08-10 17:00:17 kernel Previous Shutdown Cause: -128
29-08-10 17:10:00 DirectoryService[15] Improper shutdown detected
29-08-10 17:10:01 kernel systemShutdown false
29-08-10 17:10:04 kernel Previous Shutdown Cause: -128

hope this works

peterwillem

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Answer 7

WZZZ

Level 6

13,226 points

Aug 29, 2010 12:54 PM in response to peterwillem

I can't find anything on shutdown cause -128. I believe that usually the higher numbers indicate a malfunction of some kind. Since it's very new, I'd definitely bring it in and have it looked at. This is not right. In the meantime, what you might want to do is run the Apple Hardware Test in Extended and see if any errors are reported. Be sure to disconnect all peripherals except the keyboard and mouse.

http://support.apple.com/kb/ht1509

Even if nothing is reported, bring it in.

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Answer 8

peterwillem Author

Level 1

14 points

Aug 29, 2010 1:31 PM in response to WZZZ

Thx,
I will try that a little later and post the result.

peterwillem

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Answer 9

peterwillem Author

Level 1

14 points

Aug 29, 2010 11:53 PM in response to peterwillem

So I did the HWT. Took about 1hr 45 . But I have the max ram (16G).
No problems were found.
Now what?

peterwillem

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Answer 10

WZZZ

Level 6

13,226 points

Aug 30, 2010 5:51 AM in response to peterwillem

Bring it in. And please let us know the results. (Tell them about the -128 previous shutdown log. Maybe that will mean something to them.)

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Answer 11

TildeBee

Level 7

31,923 points

Aug 30, 2010 6:31 AM in response to peterwillem

peter --

It looks like there's a "Missing Sync Listener" start up that fails.
Why do you have that on there?

Then Intego fires up (Why do you have that on there?)

Then "PLeaseSleep" comes on and is disabled.
(This app may not be compatible with Snow Leopard. Officially, it goes to 10.5)

Then Skype fails, and it goes nuts when the Temp monitor comes on.
I would take that out for now.

Look here, OK?
Apple icon (upper right corner) click to System Preferences, then down to Accounts > Your Account.
What is in the Log In items there?

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Answer 12

peterwillem Author

Level 1

14 points

Aug 30, 2010 6:32 AM in response to WZZZ

Ok,
I will do that, to apple care I presume. But at this moment my imac has been running without any shutdown for 12 hours.
So I give it an other 12 before contacting AC, if at all.
Or should I contact them anyhow considering the recent history?

peterwillem

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Answer 13

peterwillem Author

Level 1

14 points

Aug 30, 2010 6:48 AM in response to TildeBee

Hi Bee,
Missing Sync and Skype came over via Migrate ***. from my MBP. Sync I am not using anymore and Skype will be in the near future.
Integeo is from Virus barrier 6, for most die hard mac fans this will be an app.
Please Sleep I am using (though not right now) for my problems with the iMac not willing to go into autosleep mode. With Pls Sleep set it will do so. I have written a post/replied on this matter some where in tis forum.
http://discussions.apple.com/thread.jspa?messageID=12164365#12164365
My login apps are: Eye TV Helper ; Skype; Mail; Please Sleep; Temperature Monitor;and Virus Barrier 6.

hope this helps.

peterwillem

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Answer 14

TildeBee

Level 7

31,923 points

Aug 30, 2010 7:10 AM in response to peterwillem

Ok, I think for starters it would be good to delete Missing Sync and Skype for now.

Login items that can be disabled at Start Up:

1. Select Mail in the Login items, and press the minus key.
You may have to put in your Admin password.
(If your Mac was constantly looking for mail, it might have sleep problems.)

2. Also, disable the the PleaseSleep & Temp Monitor in the login items. (Select & press minus button)

That would leave on Eye TV Helper & Intego set to start up at log in.
Try that for a while and report back.

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Answer 15

peterwillem Author

Level 1

14 points

Aug 30, 2010 7:42 AM in response to TildeBee

Ok ,
I have done what you suggested.
Now we will see what happens. But as I have written earlier I have had no shutdown problems for 12 hours. How long do I have to wait till it is safe to say that the shutdown problems are over?
I doubt that this will contribute the the autosleep solution, while I have tried so many things before ( read the concerning post) like new account with no login items at all and starting up in safe mode.
I had contact with Apple Care on this.

peterwillem

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