iPhone 12 Max Pro replacement issues with AppleCare+
Looking for advise maybe from someone who has run into this. I just did Apple Express at the end of May. The replacement phone they sent was refurbished and has numerous problems. I immediately got a hold
of Apple and they troubleshooted over the phone and then ended up telling me to to do a factory reset and first setup with my icloud back up and if that didn't fix it then to do it again and set up as new phone. None of it worked and over the next week and a half I have been told by Apple Support to do the same thing no less than three times even after telling them that has been done. So right now I am getting the
run around. They put another 1200.00 hold on my credit card last week. Have been on hold with them for who knows how many hours, was told the day before yesterday that the phone was shipped but it still has not to this day. Today they told me that they have no iphone 12 max pro's so I have to wait. I repeated the same thing to them again that I have stage 4cancer and need a working phone. It isn't my fault that you do not have any iphone 12 max pro's, when that happens they are to upgrade you to the next available iphone they have. He said he knew that but they did not want to. I could not believe what he was telling me. I could not get any advisors above him to talk to me. He said he would email me when he had an answer. So here I am after spending $13 = dollars a month since 2021, with an iphone that does not work, a $1200 hold on my card and they expect me to understand they do not want to give me an upgraded phone. They could care less that I have cancer and desperately need a phone. I have no idea where to go to now.
[Re-Titled by Moderator]
Original Title: AppleCare+
iPhone 12 Pro Max, iOS 18
