Refund for Developer Membership wrongly credited to Apple ID balance instead of original UPI payment

Hello Apple Support Team and Community,

I’m writing to report a serious refund issue caused by a technical bug during the Apple Developer Membership purchase process.

What happened:

1. I intended to purchase the ₹8700 Developer Membership using my company’s Apple ID through the Apple Developer app.
2. However, due to a technical issue on Apple’s side, the membership got wrongly created for my personal Apple ID (logged into my iPhone), not the one I used to initiate the process.
3. I proceeded with the payment, which charged:

• ₹8600 via UPI (bank account)
• ₹100 from Apple Store credit (automatically applied without my awareness)

I reached out to Apple Support, and the advisor clearly stated during the call that:

“₹8600 will be refunded to your UPI payment method, and only ₹100 will go to your Apple balance.”

Based on that assurance, I requested a refund.

What went wrong:

• Apple refunded ₹8700 fully to my Apple ID balance, instead of sending ₹8600 back to UPI and ₹100 to Apple balance.
• I never used any gift card or store credit for the ₹8600 amount.
• However, the support team now falsely claims:

“₹8600 was paid via gift card, and ₹100 via UPI.”

This is completely incorrect — my bank transaction history clearly shows a ₹8600 UPI deduction at the time of payment.

To make matters worse, the issue was closed abruptly. During follow-up, the support agent simply said:

“You must use the Apple balance. Refund to UPI isn’t possible.”

They then disconnected the call without any accountability or solution.

Why this matters:

• This was a clear system-level error in account routing.
• The refund was based on wrong internal mapping of payment sources.
• I’ve lost access to ₹8600 of my real money, which is now locked as Apple ID credit — unusable for Developer Memberships or outside purchases.

What I need:

• Apple to correctly trace the payment source
• Refund ₹8600 back to my original UPI payment method, as was promised
• Internal review of how such misattribution of funds is possible and how it can be prevented in future

This isn’t just about a refund — it’s about consumer trust, payment transparency, and the responsibility Apple has in honoring its own systems and promises.

I request immediate attention from Apple Support and Developer Relations teams to resolve this fairly.

Thank you.