My iPhone 13 will not reset my Face ID, even though it fails to work 90 % of the time

In settings, the reset tab is not highlighted and doesn't allow me to reset Face ID

iPhone 13, iOS 18

Posted on Jun 18, 2025 7:56 PM

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Question marked as Top-ranking reply

Posted on Jun 18, 2025 8:09 PM

You can try a Forced Restart, but if it doesn't work, you'll need to schedule an appointment at your Apple Store Genius Bar as this may be an issue with the True Depth Camera on your iPhone --> Force restart iPhone - Apple Support


2 replies

Jun 18, 2025 9:31 PM in response to SidWeids

"My iPhone 13 will not reset my Face ID, even though it fails to work 90 % of the time: In settings, the reset tab is not highlighted and doesn't allow me to reset Face ID"

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Troubleshooting Face ID:


A. Turn Off Screen Time:

Perhaps managing it is blocked somehow in Screen Time?

  1. Go to: Settings
  2. Tap: Screen Time
  3. Tap: Turn Off Screen Time(so that it is greyed-out)
  4. See if it is "highlighted"


B. Refer to the tips mentioned on these links:


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My iPhone 13 will not reset my Face ID, even though it fails to work 90 % of the time

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