Refund problem not covered by Apple policy

To be clear subscriptions on your device are only started when you double click the side button with that subscription showing on that page, followed by verification with FaceID/TouchID or passcode. Since you referred to having multiple Apple ID's this subscription was made on that ID that is different from what you used for your Student Subscription.

Are you sharing your Apple Account with anyone else? If you have given them your Apple Account/Password, they are authorized by you to make purchases. In addition the same is true for the Passcode on your device, where anyone that you have given your Passcode is authorized to make purchases on your device.

You are correct that subscriptions are tied to your Apple Account, and there is nothing stopping you from having multiple accounts where each account maintains their own subscriptions, purchase history, and data. There is also nothing that links 2 of your accounts together where you will see the combined information. Each is managed separately, and protected by the Password along with 2FA to prevent unauthorized access from another device.

I assume you still have access to that other account so you can see exactly when that subscription started in the Purchase History. You can be assured that it was not spontaneously started by Apple and it required a deliberate action either by you or someone you authorized to make that purchase with the Password/Passcode.

Did you confirm that the subscription shows on that Apple Account?

View or cancel app subscriptions on iPhone - Apple Support

If it shows up there and you did not do, then you must ask yourself who has access to your account and if it is currently signed into on another device. You can view that by reviewing the account at https://account.apple.com/. Apple did not simply add a subscription to your account as you suggest, so you need to look elsewhere, otherwise you are going to continue to have much more serious problems and need to consider securing your account.

If you think your Apple Account has been compromised - Apple Support

Apple IDs are not interchangeable. There is no way that Apple could bill one ID for purchases/subscriptions on the other. Somehow, you managed to have multiple subscriptions. It's a good idea to review all of your bills monthly for any discrepancies. It's not a good idea to have multiple Apple IDs.

Look in your Apple account to see if these charges actually came from Apple. Given the charge line you show, it's almost a 100% certainty they did not.

The Apple iTunes 866-712-xxxx Scam

https://finance.yahoo.com/news/check-credit-card-statements-scam-172745615.html

The charge line on your credit card statement matches one of the many used by scammers.

These are all of the known scam charge lines. There may be more.

CHKCARDAPPLE COM BILL CUPERTINO CAUS

CHECKCARD APPLE COM BILL CUPERTINO CAUS

POS Debit APPLE COM BILL CUPERTINO CAUS

POS PUR APPLE COM BILL CUPERTINO CAUS

POS PURCH APPLE COM BILL CUPERTINO CAUS

POS PURCHASE APPLE COM BILL CUPERTINO CAUS

POS REFUND APPLE COM BILL CUPERTINO CAUS

PRE-AUTH APPLE COM BILL CUPERTINO CAUS

PENDING APPLE COM BILL CUPERTINO CAUS

Visa Check Card APPLE COM BILL CUPERTINO CAUS MC

Misc. Debit APPLE COM BILL CUPERTINO CAUS

CHKCARD APPLE COM BILL CUPERTINO CAUS

APPLE.COM/BILL 866-712-xxxx CAUS

APPLE.COM/BILL 866-712-xxxx, CA, USA

APPLE COM BILL CUPERTINO CA



APPLE COM BILL CUPERTINO CAUS

APPLE.COM/BILL INTERNET CHARGE CA QUAN B NGUYEN -88006

APPLE.COM/BILL IRL CORK

APPLE.COM/BILL wwx.aplle.cxx CA

(had to x out some of the last one to prevent it from being an active link)

If you have charges on your credit card for any of these charge lines, but no matching items actually charged by Apple, then your credit card has been compromised. Contact your card issuer. Have them reverse the charges if possible, then immediately cancel that card and a new one issued.

venustas wrote:

Geez, Louise. Is this forum always this judgmental?

Were not being judgmental, we are telling you like it is. Nobody replying here works for Apple so we tend to be a bit matter of fact in explaining things. Since we don't work for Apple there is nothing we can do about this and frankly our opinions about what is fair or isn't also don't matter.

With a purchase from anybody it helps to read the fine print. A fact of life. I am not familiar with a student subscription (having left that behind years ago) but it is possible your music subscription with a different ID may have included a trial subscription to Apple TV? Those free trials automatically convert (Apple tells you this in fine print) to a regular paid subscription after a few months. I'm not sure in your case but in general they do. You have to remember to go in and cancel them.

Correct, you did not notify in time; generally any refund, if granted, would be for the previous month only. You'll want to review your charges at support.apple.com/billing.