My Apple Account has been disabled in the App Store and iTunes Store


[Re-Titled by Moderator]

iPhone 16 Plus, iOS 18

Posted on Jun 20, 2025 9:08 AM

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Question marked as Top-ranking reply

Posted on Jun 20, 2025 10:28 AM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


2 replies
Question marked as Top-ranking reply

Jun 20, 2025 10:28 AM in response to Pawandeep80

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


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My Apple Account has been disabled in the App Store and iTunes Store

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