My ipad Air 5th Gen has display issue!

My iPad (Air 5th Gen) fell from a height, and although the screen isn’t cracked, a visible line has appeared on the display. I’m not sure what to do. Apple is currently not offering repairs for iPads in my area, and I’m worried about getting cheated if I go to a third-party repair shop. Could you please advise me on what steps I should take next?” Please suggest me if anyone faced with the same issue,😔Please help



[Edited by Moderator]

iPhone XR

Posted on Jun 25, 2025 7:49 AM

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13 replies

Jun 25, 2025 11:31 AM in response to _soumya_

Unfortunately, display artifacts are nearly impossible to fix at home. Are you somewhere where you could take advantage of Apple's mail-in service?


As for parts, most service providers who are not Apple-authorized cannot order genuine Apple pasts. If you give us rough idea of your geographic location, we may be able to help you research Apple Authorized Service Providers available to you.

Jun 26, 2025 1:01 AM in response to _soumya_

_soumya_ wrote:

i called Apple authorised service centre they are saying we’re not repairing ipad parts instead of that we’re changing the whole unit, 3rd party shops are saying many things i can’t understand and also whether the display will b good that also i cant trust,i dont want to be cheated or scammed, so that lastly i came here in the community for suggestions, as im student i have to study for 2 more years with this ipad then if its not working no problem, atleast if its work for two more year it will be okay for me, and also there’s many data in the ipad storage that also i want and i cant Go above 25k as im student already I bought this after a long process, please help me out what i should do, please please please its a humble request sir/maam And also tell me what is apple mail service


For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.


As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.

Jun 25, 2025 10:27 PM in response to _soumya_

Hello _soumya_! I am so sorry that this happened with your iPad and am sorry to see that your options are limited. The only two things I can recommend is either buy a new iPad (with a good case and screen protector), or buy a new display, and take on the task of replacing the display yourself. I hope that this advice helps you out!


Best of luck!


-Ethan



[Edited by Moderator]

Jun 25, 2025 11:22 AM in response to _soumya_

_soumya_ wrote:

My iPad (Air 5th Gen) fell from a height, and although the screen isn’t cracked, a visible line has appeared on the display. I’m not sure what to do. Apple is currently not offering repairs for iPads in my area, and I’m worried about getting cheated if I go to a third-party repair shop. Could you please advise me on what steps I should take next?” Please suggest me if anyone faced with the same issue,😔

https://discussions.apple.com/content/attachment/e6c11275-6514-4eef-93de-979fdfdec913
Please help


[Edited by Moderator]

Buy another ipad.

Jun 25, 2025 6:43 PM in response to Allan Jones

My pincod is 721652, you can see 150-200km around and second pincode is 603203, you can see 50km around,

i called Apple authorised service centre they are saying we’re not repairing ipad parts instead of that we’re changing the whole unit, 3rd party shops are saying many things i can’t understand and also whether the display will b good that also i cant trust,i dont want to be cheated or scammed, so that lastly i came here in the community for suggestions, as im student i have to study for 2 more years with this ipad then if its not working no problem, atleast if its work for two more year it will be okay for me, and also there’s many data in the ipad storage that also i want and i cant Go above 25k as im student already I bought this after a long process, please help me out what i should do, please please please its a humble request sir/maam And also tell me what is apple mail service

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My ipad Air 5th Gen has display issue!

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