my iPhone was blocked by scammers

madsortron106 wrote:

My daughter, Adelina, logged out of her account and logged in to someone else's apple ID that she found on the internet. Her phone immediately locked. The lock said "log in to Telegram."

All-too-common scam. Perpetrated by criminals who say they need your help – or by criminals who offer to let you use their Apple ID to access things that wouldn't normally be available to you. In either case, once you bite on their hook, they can hold your device for ransom, or simply "brick" it for fun. And paying extortion is never a good idea – so you are left holding a "brick" either way.

Never log your device into someone else's Apple ID, unless, perhaps, that person is a close family member who you can trust with your life, AND there is also a good reason for doing that for them.

I have the iPhone box and a warranty letter from the store where the phone was purchased. I bought it new on July 26, 2026.

You're not speaking to Apple here – but the box and a warranty document mean nothing. If the phone was not in Lost Mode, and you had a receipt from Apple or an Apple Authorized Reseller, that clearly showed your name and the phone's serial number, you could submit an Activation Lock support request.

How to remove Activation Lock - Apple Support

https://al-support.apple.com/#/additional-support

It sounds like Apple normally doesn't accept Activation Lock support requests for phones in Lost Mode, but maybe given that the phone is locked to a scammer, they would be a bit more flexible.

You'll have to ask them, because none of us here on this user-to-user forum speak for Apple.

To have Apple remove the activation lock you will need to present, at the very least, the original receipt from Apple or an Apple authorized reseller.

How to remove Activation Lock - Apple Support

madsortron106 wrote:

My daughter, Adelina, logged out of her account and logged in to someone else's apple ID that she found on the internet. Her phone immediately locked.

…

Now the phone has been hacked by a fraudster …

By the way, your daughter's phone was not "hacked".

The scammer did not compromise the phone's security. What happened is not much different from having a nice deadbolt lock on your front door, then handing out a door key and your street address to a complete stranger in a seedy neighborhood who turns out to be a thief.

When the thief gets into your house, using the key, and proceeds to remove every easily-stolen item of value, it isn't because the thief "hacked" the lock and door with a sharp axe, or a lock pick. It is because you gave them a way to trivially bypass your own security.