Dead logic board Macbook Pro M2 Pro 2023

I owned a Macbook Pro M2 Pro, 2023 16/512GB. One Sunday evening, the laptop didn’t turn on or charged. I went to the AASP and they diagnosed a dead logic board, quoting 61k INR in repair.


What makes it disheartening?

I always gave utmost care to the laptop. Keeping it away from liquids, no scratches, no damages or misuse, always used Apple original chargers, cables and accessories. I even use it with electric boards with MCB fuses on each socket. There is no way an external factor might have caused the damage.


Of course there can be rightful scepticism around this and readers might give the benefit of the doubt to Apple or the user, it’s a personal digression of thought.


I reached Apple Support for a good will consideration but sadly they took over a week to give me a “No”. I understand that it’s completely Apple’s discussion if they will consider.


What is the motive of this discussion?

The motive of this discussion is not to seek some sort of advice or support from the community on good will repairs but rather to gain insights on:


  1. If anyone else has faced similar issues with the same or different models of Apple laptops and if yes, what was the course of action considered?
  2. Did anyone go with the repair and What is the reliability of the repaired parts?
  3. Should one consider moving away from Apple for there is a lapse in reliability of their Premium products?
  4. What else (as a user) one could have done to avoid such situations? (I know Apple Care Plus will be a suggestion but I need advice that doesn’t include flushing money into Apple’s pocket out of insecurities)

MacBook Pro 13″

Posted on Jun 30, 2025 1:39 AM

Reply
18 replies

Jul 5, 2025 7:56 AM in response to amannirala13

Apple repairs generally are good. At least when I had mine done, they did offer a 90 day warranty on repairs. Meaning if you don't use the machine that much, and miss any issues after the repair sadly it probably won't help unless you already are under AppleCare, or the repair is under a covered service program. It is hit and miss if you get refurbished or new parts. It is easier to deal with their direct mail in repair program frequently than authorized service providers, and they have a central repair facility that often can fix issues faster than authorized service providers. It can't hurt to get a quote from the authorized service provider how long the repair will be, and compare with calling AppleCare.


Apple offers a recycling program in store and Apple Trade In - Apple

http://www.dvwarehouse.com/ and http://www.macsales.com/ offers used and refurbished Macs, and may offer an option to buy your old equipment so they can refurbished (check with them).


https://www.gazelle.com/ also offers a buyback program for old equipment of any condition.


Some people on eBay may be interested in your equipment for parts, as long as you are clearly labeling it parts only and state what is wrong.


Keep in mind if your password is simple, it is possible someone could crack your password and get access to your information. So you'll probably want to get data wiped as a security measure before releasing your computer into the wild.

Jun 30, 2025 3:31 AM in response to amannirala13

Did you buy AppleCare?

Is it under

Apple Service Programs - Apple Support


Once over a year old and not on any of the service programs, sadly, dead logicboards are usually considered at user cost.


What can you do more to prevent dead logicboards?


Get three prong power adapter from Apple so the machine is grounded while charging.


Get an uninterruptable power supply such as APC to supply enough steady change.


Do not travel with the laptop turned on unless being put in use. Heat when the laptop wakes up in a bag can be very harmful


Do not turn on when outside of normal operating conditions:

"Operating temperature: 50° to 95° F (10° to 35° C)

Storage temperature: -13° to 113° F (-24° to 45° C)

Relative humidity: 0% to 90% noncondensing

Maximum operating altitude: 10,000 feet

Maximum storage altitude: 15,000 feet

Maximum shipping altitude: 35,000 feet"

(there are 3.2808399 feet in a meter)


Find a room with air conditioning while in a heat wave before turning on, and don't leave in the sun in heat that could be higher.


You already outlined most of the rest.



Jun 30, 2025 8:45 AM in response to amannirala13

<< even after following all the best practices and giving utmost care the product is dead even when Apple advertises their laptops to be long lasting premium devices. >>


Consumer products, their warranties, and their extended warranties work in a predictable way.

 

Warrant-able implies, but does not guarantee, High Quality:

Consumer product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

 

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other consumer product-maker's products working longer or maintaining their original failure-free status longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

 

Complex Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.


--------

If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.

Jun 30, 2025 5:50 AM in response to amannirala13

amannirala13 wrote:

Thus, I just have two options:
Not repair, scrap the Macbook and go for a Windows machine (more reliable in terms of repair and upgradability)
2. Repair the machine by putting in almost 30% of the original cost but with a risk of standing in the same position after 90 days or so.

The choice is yours. I've used both Apple and Windows computers for years and never found neither to be "more reliable in terms of repair and upgradability". Computers sometimes fail. If you do not have an extended warranty you will have to pay for the repair. FWIW, I would always opt for a new computer rather than pay for an expensive out of warranty logic board replacement, regardless whether the repair was for an Apple or Windows computer.

Jun 30, 2025 7:19 AM in response to amannirala13

When dealing with a completely unresponsive MacBook Pro that might have a completely-discharged battery, but will not start charging:


Connect the power adapter and allow to trickle-charge charge for a long time, at least overnight.

Much Later, try to start up again (still on power adapter) after it has has been allowed to trickle-charge for a long time.


Sometimes this provides different symptoms that can lead to a different outcome. The battery acts as a Voltage Buffer, smoothing out and storing power. When the battery gets completely discharged, the battery can drag down the internal power system instead of boosting it up, so nothing (including regular charging) works properly until you can get the battery back to nominal Voltage, wkich can take many hours of trickle-charging.

Jun 30, 2025 8:44 AM in response to amannirala13

amannirala13 wrote:

That indeed makes sense.

Also, I very much understand that electronic devices fail and that’s why people put their money in brands, “trusting” their products and quality control. I totally understand that under all terms I will be liable for the repair post warranty. But the issue I am trying to underline here in the community forum is (if you read my original comment) that even after following all the best practices and giving utmost care the product is dead even when Apple advertises their laptops to be long lasting premium devices.

Anyways, the point of this discussion was to understand if anyone else faced this situation and if yes, what could be the right course of action. I like your advice and will definitely consider it when making my decision.

Most probably I will be getting a new Windows system.

Thanks again.

When you get your new "Windows system" keep in mind that there are many manufacturers of Windows computers. Not all are the same quality. Make sure you get a "quality" brand and not the cheapest available.

Jun 30, 2025 8:53 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

Consumer reports magazine does a survey of their Readers' experiences with products every year. In that survey, Apple computers and other products outscore other Brands by a wide margin, year after year.

Apple computers ARE more reliable than others.

But that does not mean they will NEVER fail.

I know that. The OP said they are getting a Windows computer. I advised them that all Windows computers are not the same quality and to ensure they get a good quality brand. I agree about the quality of Apple computers but the OP is getting a Windows computer.

Jun 30, 2025 3:09 PM in response to amannirala13

I understand your frustration. But Windows machines fail due to additional reasons, the registry if you go with Windows. And if you go with Linux you have to be prepared for more technical lingo in installing software, and finding software titles that fit your needs. As much as I'd like it, Microsoft Office is still the king in the résumé world, and Softmaker Office only gives a little reprieve in being more compatible with older operating systems. Everything else basically rips my résumé apart to shreds with formatting. On top of that on Windows you are much more prone to malware.


The choice is yours. I agree Apple has its own issues like putting built-in storage soldered on the logicboard, but by the same token is easier to boot off external media.


You have to weigh the cost benefits, and your ability to adapt.


I've worked in both sides of the aisle. And I've seen even dead on arrival Dells, and commercially available HPs that have SSDs that die or logicboards that suddenly start crashing a lot.


As much as I hate to say it, the complexity of machines has increased the chances of failure. And if you can't budget for it, maybe the latest and greatest just isn't in the cards.

Jun 30, 2025 4:02 AM in response to a brody

Of course it’s not under Apple Care. No service program. I am aware of the fact that I will have to bear the cost and only way through this was if Apple could consider a goodwill gesture. But Alas!


I am just trying to figure out if the repairs are worth it or should I move away from Apple considering such critical issues with their premium products and literally 0 cooperation from the company itself. I don’t want to put myself again in the same situation after 90 days if I get the product repaired.


Thus, I just have two options:

  1. Not repair, scrap the Macbook and go for a Windows machine (more reliable in terms of repair and upgradability)
  2. Repair the machine by putting in almost 30% of the original cost but with a risk of standing in the same position after 90 days or so.


I hope I can communicate my position, I have developed serious doubts about Apple’s quality control and product’s financial impact on myself in the near future if I go ahead with this company.

Jun 30, 2025 8:39 AM in response to BobTheFisherman

That indeed makes sense.


Also, I very much understand that electronic devices fail and that’s why people put their money in brands, “trusting” their products and quality control. I totally understand that under all terms I will be liable for the repair post warranty. But the issue I am trying to underline here in the community forum is (if you read my original comment) that even after following all the best practices and giving utmost care the product is dead even when Apple advertises their laptops to be long lasting premium devices.


Anyways, the point of this discussion was to understand if anyone else faced this situation and if yes, what could be the right course of action. I like your advice and will definitely consider it when making my decision.


Most probably I will be getting a new Windows system.


Thanks again.

Jun 30, 2025 9:00 AM in response to Grant Bennet-Alder

Wow, I believe that tone was little unnecessary 😅. No need to be condescending here. I am just trying to figure out the right course of action and really not seeking any legal or financial advice or really not venting out anything. Be it a $20,000 car or a $2000 laptop, I would have asked the same questions.


Apart from that, I am aware of and understand your points, the legal standing and how brands and their warranties work. The comment quoted by you was based on my perception of Apple and why I saw value in it. I have also reasoned why this situation challenges the perception I was carrying.


But, I really appreciate you taking your time out and highlighting the points.


Thanks again.

Jun 30, 2025 9:18 AM in response to amannirala13

<< Wow, I believe that tone was little unnecessary 😅. >>


Please help me improve my writing style by pointing out which statements you found to be 'unnecessary' or 'condescending' or whatever offense you took from my writing.


I try to write simple declarative sentences free of character assassination or demeaning statements. So I am always looking for ways to improve.

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Dead logic board Macbook Pro M2 Pro 2023

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