She changed her Apple I.D. a while ago but the watch wants her to log in with the old Apple ID and she’s forgotten those login details. When I try to reset her password on my iPhone it says her account is either not supported or is wrong. Nothing allows us to sort it, whatever we try
[Re-Titled by Moderator]
Original Title: Daughter can’t set up watch with iphone
iPhone SE, iOS 18
You can disable the Activation Lock for the Apple Watch via the iCloud Account over the Web, if you managed to reset the password for the old Apple Account.
If you forgot your Apple Account password - Apple Support
About Activation Lock on your Apple Watch - Apple Support
Or, if you have proof of purchase or ownership, as explained in this related article, the official Apple Support can disable the Activation Lock:
Additional Support - Activation Lock
You can disable the Activation Lock for the Apple Watch via the iCloud Account over the Web, if you managed to reset the password for the old Apple Account.
If you forgot your Apple Account password - Apple Support
About Activation Lock on your Apple Watch - Apple Support
Or, if you have proof of purchase or ownership, as explained in this related article, the official Apple Support can disable the Activation Lock:
Additional Support - Activation Lock
Daughter's Apple Watch locked to previous Apple Account
