Apple TV+ subscription not recognized on TCL television

I have an Apple TV+ subscription but when I log in with my TCL television it asks me if I want a 7 day trial subscription



[Re-Titled by Moderator]

Original Title: Free subscription issue

SmartTVPro,

Posted on Jul 2, 2025 8:50 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2025 9:26 PM

Re: Apple TV+ subscription not recognized on TCL television


See if you can sign in to your Apple Account in Settings:

Sign in to your Apple Account on the web or in your device settings - Apple Support

Eg: says:

"Sign in using the Apple Music app and the Apple TV app on your smart TV or other streaming device


  1. If you didn’t sign in when you opened the app for the first time, you can use Settings in the Apple Music app or Apple TV app to sign in. Use your controller’s back button or left button to open the sidebar.
  2. Go to Settings.
  3. Select Sign in.
  4. Enter your Apple Account email address or phone number and your password. Youcan also scan the QR code on the screen to use your phone to sign in.


Learn what to do if you can’t sign in "


If needed: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 3, 2025 9:26 PM in response to gajet2480

Re: Apple TV+ subscription not recognized on TCL television


See if you can sign in to your Apple Account in Settings:

Sign in to your Apple Account on the web or in your device settings - Apple Support

Eg: says:

"Sign in using the Apple Music app and the Apple TV app on your smart TV or other streaming device


  1. If you didn’t sign in when you opened the app for the first time, you can use Settings in the Apple Music app or Apple TV app to sign in. Use your controller’s back button or left button to open the sidebar.
  2. Go to Settings.
  3. Select Sign in.
  4. Enter your Apple Account email address or phone number and your password. Youcan also scan the QR code on the screen to use your phone to sign in.


Learn what to do if you can’t sign in "


If needed: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV+ subscription not recognized on TCL television

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.