Previous 1 2 Next 20 Replies Latest reply: Apr 26, 2012 2:17 PM by sarki
wcarcass Level 1 (0 points)
Hello,

My iTunes all of a sudden started to gave me this error when I tried to update my iPhone Apps:

*iTunes couldn't download your purchase*

*You don't have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store > Check Available Downloads.*

This is most weird since I haven't done anything to the system nor the iPhone.
I tried to repair permissions, tried CHMOD and then booting from the installation disk and reset password, thrash preferences and the message is always there. Even weirder is the fact that when I connect my iPhone, iTunes ask me about "authorization", if I say AUTHORIZE, it gives me another error saying that it cannot be authorize because of an error, but it does not say what error!

If I deauthorize, I'll loose more than 200 Apps, but if I authorize, even with the correct password, it simply gives me that bloody error.

I do not know what else to do, any ideas?

And yeah... I tried going to the iTunes list, get info and authorize myself, despite being already authorized... by the way I do not have the "apply to the contents within...or something like that, you know what I'm talking about option". My system is 10.5.8. PPC, and I do not see the relevance but the iTunes list is hosted in an external HD.

I'll be more than thankful for any help.

G5, Mac OS X (10.5.8)
  • Jolly Giant Level 7 (25,440 points)
    wcarcass wrote:
    I do not know what else to do, any ideas?


    check if you have read & write permissions for your music folder. in finder, right-click on it and +get info+. unlock the little padlock (you may have to enter your admin password) and change the permission settings. next, click on the little gear-shaped icon and +apply to enclosed items+ like so

    Screen shot 2010-06-02 at 6.15.04 PM

    you may also give everyone read & write access.

    the important part is to *apply to enclosed items* !

    And yeah... I tried going to the iTunes list, get info and authorize myself, despite being already authorized... by the way I do not have the "apply to the contents within...or something like that, you know what I'm talking about option". My system is 10.5.8. PPC, and I do not see the relevance but the iTunes list is hosted in an external HD.


    if above don't work, try the same procedure on the folder on the external containing your media files.

    JGG

  • wcarcass Level 1 (0 points)
    Thanks a lot for your reply but... *it's not working*.
    Any other idea? I've tried all the obvious solutions, probably I'll have to go into something more radical. Any advice will be most welcome.
  • Diane Wordsmith Level 5 (6,000 points)
    If the library file is on an external drive, try this:

    Select the external then right click - get info.
    Go to Sharing & Permissions and select Ignore ownership on this volume.

    Message was edited by: Diane Wordsmith
  • wcarcass Level 1 (0 points)
    Diane,

    Thanks for your reply, but it didn't work.

    Anyone has an idea?
  • wcarcass Level 1 (0 points)
    This is not annoying anymore, now it's a pain in the #ss!.
    I connected my iPod touch and got the same problem.
    Buaa!!
  • Jolly Giant Level 7 (25,440 points)
    try this:

    quit iTunes. move the following file to the desktop: <MacintoshHD>/users/<yourname>/library/preferences/com.apple.iTunes.plist

    fire up iTunes (which will create a new .plist file). if it works now you can trash the plist file you moved to the desktop.

    JGG

  • wcarcass Level 1 (0 points)
    Nop, it didn't work.
  • Jolly Giant Level 7 (25,440 points)
    try this:

    (a) download the [_*Mac OS X 10.5.8 Combo Update*|http://support.apple.com/downloads/Mac_OS_X_10_5_8_ComboUpdate]

    (b) launch *disk utility*, +verify disk+ and +repair permissions+
    (c) reboot into _*safe mode*_
    (d) run the combo
    (e) after running the combo, let the Mac reboot normally and +repair permissions+ again.

    now try to update your apps again.

    any improvement ?

    JGG

  • wcarcass Level 1 (0 points)
    ...and that is a NEGATIVE, sorry but it is not working.

    If I deauthorize the computer, then I'll lose 220 Apps in a "physical" way only...right?, that is to say, App Store will "remember" that I bought the Apps and will let me download them again free of charge, right?
  • wcarcass Level 1 (0 points)
    by the way... in the last attempt, Final Cut Express +mysteriously disappeared+ from the HD. Not the big deal, but weird.
  • Jolly Giant Level 7 (25,440 points)
    wcarcass wrote:
    ...and that is a NEGATIVE, sorry but it is not working.


    one last suggestion before i'm running out of them:

    create a new admin user account on your Mac. log into that, launch iTunes and authorize iTunes on the account. try downloading a any old free app.

    same problem ?

    If I deauthorize the computer, then I'll lose 220 Apps in a "physical" way only...right?


    wrong ! you deauthorize the computer, then reauthorize it. you will have lost nothing but would have performed another troubleshooting step.

    that is to say, App Store will "remember" that I bought the Apps and will let me download them again free of charge, right?


    well, other than music or movies, you can redownload purchased apps over and over for free. see _*How to redownload purchased apps from the App Store*_.

    JGG



    edited by the Jolly Green Giant (where Green stands for environmentally friendly)
  • wcarcass Level 1 (0 points)
    Jolly Giant ,

    thanks a lot for your help, I'm afraid it is not working at all.
    Actually I just discover that I cannot transfer my music to the iPod as well, not even "manually".
  • Jolly Giant Level 7 (25,440 points)
    sorry, don't know what else to suggest - short of performing an [_*archive & install*_|http://support.apple.com/kb/ht1545].

    passing the rod to the next user with a brighter idea ...

    good luck !

    JGG

  • pdpl Level 1 (10 points)
    Had the same problem -- following these steps solved it.
    http://support.apple.com/kb/ts1277

    best of luck,
    Paul
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