Canon TR8620a scanner utility error on MacBook Air

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Level 1

4 points

Canon TR8620a scanner utility error on MacBook Air

I just bought a new Canon TR8620a printer/scanner last month. My Macbook Air is 2020, running Sequoia 15.5. I can print a document from my computer without issues. I get an error message (see above) when I try to open the scan utility. That’s as far as it will go. I just downloaded all the current printer drivers and all files recommended at the Canon site, the status has not changed. Any suggestions?

[Re-Titled by Moderator]

Original Title: WFBackgroundShortcutRunner-ErrorDomain error 0

MacBook Air 13″, macOS 15.5

Posted on Jul 3, 2025 6:26 PM

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Answer 1

Top-ranking reply

Owl-53

Level 10

103,813 points

Jul 5, 2025 3:04 AM in response to Classycoley

From canon and specific to this printer/scanner >>>Wi-Fi® (Wireless LAN, 2.4 GHz, IEEE 802.11b/g/n)5

About AirPrint

Connect an AirPrint printer to a Wi-Fi network

Then, use the builtin application Image Capture

FYI - No additional Third Party Software from Canon is required

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Answer 2

tbirdvet

Level 6

17,277 points

Jul 5, 2025 5:35 AM in response to Classycoley

I have the same printer and Mac. I have no issues. I went to "ij.start.canon" web site, selected the printer and let it do the self install all drivers including the Canon IJScan Utility Lite. All works fine with my 2020 MBA, Mac Mini M4 and iMac Intel machine. I would try the install once again. If you just use the Apple apps you do not get all the Canon features vs downloading from Canon site.

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Answer 3

Owl-53

Level 10

103,813 points

Jul 5, 2025 7:54 AM in response to Classycoley

The only potential issue using Third Party Software for this printer / scanner

That that it often gets broken during and update and even more so when there is a upGrade to a newer version of macOS like the pending release of macOS 26 Tahoe

The Release Date yet to be announced by Apple

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