Around 3 weeks ago I paid off my monthly contract with Tesco Mobile so I now own the device. I agreed to continue with them Sim only contract but asked that the phone be unlocked as I now own it. Following 4 requests now they say they are waiting for the manufacturers of my IPhone 13 to provide them with the code. I am sure this is not correct.
[Re-Titled by Moderator]
Original Title: Unlock Tesco Mobile
How to unlock your iPhone for use with a different carrier - Apple Support
"Apple can't unlock your iPhone for use with a different carrier. Only your current carrier can unlock your iPhone."
Sure looks to me like the carrier is giving you the runaround. Maybe after a carrier had released their lock on your your phone, they'd ask you to "Reset network settings" to make sure it picked up on the change. But even if your carrier wanted you to do that, this wouldn't involve waiting for Apple.
Reset iPhone settings to their defaults - Apple Support
(Resetting settings, by itself, won't do anything to get rid of the lock if the carrier has not released it on their end.)
How to unlock your iPhone for use with a different carrier - Apple Support
"Apple can't unlock your iPhone for use with a different carrier. Only your current carrier can unlock your iPhone."
Sure looks to me like the carrier is giving you the runaround. Maybe after a carrier had released their lock on your your phone, they'd ask you to "Reset network settings" to make sure it picked up on the change. But even if your carrier wanted you to do that, this wouldn't involve waiting for Apple.
Reset iPhone settings to their defaults - Apple Support
(Resetting settings, by itself, won't do anything to get rid of the lock if the carrier has not released it on their end.)
I paid off my monthly contract with Tesco Mobile so I now own the device
Understood.
I agreed to continue with them Sim only contract.....
Did you read the "Fine Print"? That contract may specify that the phone will remain locked to Tesco Mobile until the contract expires. Did you clarify this with Tesco Mobile?
Following 4 requests now they say they are waiting for the manufacturers of my IPhone 13 to provide them with the code.
Tesco Mobile locked the phone. Only Tesco Mobile can unlock the phone. Apple has nothing to do with this. You may be getting a lot more than the runaround.
All that you can do is keep trying. Ask for a Senior Support person. You won't get anywhere with the new hire who is reading stuff off the screen in front of them that he / she has been told to use. All they are doing is trying to get you off the phone as quickly as possible.
If all else fails, you'll have to go to the legal option.
when I look for a automated update it states waiting manufacturers code
That is a code that would not exist on an iPhone. Apple is not involved with this.
A guess......and only a guess......you may need a PUK Code from your carrier. Talk to a Senior Support person at the carrier.
I assume that you have already restarted the iPhone a few times.
Yes and managed to borrow another network SIM card which worked so seems the phone is not locked
Only Tesco Mobile will be able to unlock it. No one else. Looks like Tesco is giving you the runaround.
You will need to work it out with them.
Tell me about it 4 times I have spoke wither Customer Services first occasion they told me somebody had not carried out the unlock request then it was it takes 7 days now when I look for a automated update it states waiting manufacturers code
Good news!
Unlocking iPhone 13 after paying off Tesco Mobile contract
