fan43 wrote:
Maybe I used the wrong phraseology here. I need to get Face ID working. The number 1 solution was to backup iPhone 14 on iCloud. So since I don’t use ICloud I backup to an external hard drive. I start to bring up Face ID and immediately goes off to an error message to backup iPhone. What is your suggestion?
First of all, you cannot backup an iPhone to an external hard drive. You can backup an iPhone to Finder on a Mac or iTunes on a Windows computer. But this isn't your issue. If Face ID isn't working, backing it up won't honestly solve an issues with Face ID not working. They aren't tied to each other.
You may have an issue with the True Depth Camera on your iPhone. See this link for suggestions if Face ID isn't working, but if nothing helps, you're next option would be to schedule an appointment at your closest Apple Store Genius Bar for evaluation and service options --> If Face ID isn't working on your iPhone or iPad Pro - Apple Support