Unable to update iPhone 12 software despite internet connection

Iphone 12



[Edited by Moderator]

Original Title: I cant download the updated software . every time i try i receive a message that i cant update as i am no longer connected to the internet while iam connecting already to the internet my iphone is 12

Posted on Jul 4, 2025 6:17 PM

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Question marked as Top-ranking reply

Posted on Jul 4, 2025 6:29 PM

Do you use a VPN on your iPhone? If yes, at a minimum turn it off, but better yet, remove the VPN profile completely from your phone. They aren't necessary, they don't provide the security you think and they definitely cause connectivity issues.

2 replies

Jul 4, 2025 7:44 PM in response to Yasminelshalaby

"Unable to update iPhone 12 software despite internet connection: Iphone 12 Original Title: I cant download the updated software . every time i try i receive a message that i cant update as i ** no longer connected to the internet while iam connecting already to the internet my iphone is 12"

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Thank you for the screenshot.


Updating an iPhone:


Update the iOS Using a Computer:


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Unable to update iPhone 12 software despite internet connection

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