Stranger's Apple ID remotely signed into iPhone, demanding money for password

Hello,


A stranger’s Apple ID — gi*****n660@icloud.com — was remotely signed into my daughter’s iPhone by scammers, who also activated the “Find My iPhone” feature.


The scammers are now demanding money in exchange for the password and are threatening to permanently lock the device. We are unable to sign out of the account, and the iPhone is currently bound to someone else’s Apple ID.


The phone was not purchased second-hand — it belongs to our family, and we can provide documents proving ownership.


We kindly ask for your assistance in removing the unauthorized Apple ID and restoring full access to the device.


We are ready to provide:

• The device’s IMEI

• A photo of the screen showing the unauthorized Apple ID

• A photo of the device

• The purchase receipt or other proof of ownership


Thank you for your attention and support.


Best regards,

Sugurova 



[Edited by Moderator]

Original Title: apple id

iPhone 16

Posted on Jul 5, 2025 9:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2025 9:11 AM

No, the scammer did not sign into your daughter's phone remotely. Your daughter signed out of her Apple Account and used the scammer's Apple Account to sign into her device for some reason. You would have to ask your daughter why she did that.


As for removing that account, your only hope is to submit the documentation to Apple here to remove the Activation Lock. Usually this is going to require the original purchase receipt from Apple or Authorized Apple Seller, as Apple does not get involved with any sale from a third party. That original receipt will also have to have the IMEI/Serial number printed on it.

https://al-support.apple.com/#/additional-support

1 reply
Question marked as Top-ranking reply

Jul 5, 2025 9:11 AM in response to AminaUderbayeva

No, the scammer did not sign into your daughter's phone remotely. Your daughter signed out of her Apple Account and used the scammer's Apple Account to sign into her device for some reason. You would have to ask your daughter why she did that.


As for removing that account, your only hope is to submit the documentation to Apple here to remove the Activation Lock. Usually this is going to require the original purchase receipt from Apple or Authorized Apple Seller, as Apple does not get involved with any sale from a third party. That original receipt will also have to have the IMEI/Serial number printed on it.

https://al-support.apple.com/#/additional-support

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Stranger's Apple ID remotely signed into iPhone, demanding money for password

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