Telus phone number change not updating on iPhone

so I been scammed from a customer service rep saying from Canada post my package is on hold and need info and Canada Post does not do this. I blocked number did not work still calls so Telus changed free and still shows up old on cellulor service why wont save new if done manually thanks ?



[Edited by Moderator]

Original Title: phone number change

iPhone 14 Plus, iOS 18

Posted on Jul 6, 2025 8:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2025 8:59 AM

If your iPhone isn't updating to your new phone number, the issue likely stems from either iMessage and FaceTime not recognizing the change or incorrect settings within your Apple ID. To resolve this, you'll need to ensure your number is correctly updated in your Apple ID settings, and then refresh iMessage and FaceTime to reflect the change


Verify and Update Your Number in Apple ID:

  • Go to Settings > [Your Name] > Phone Numbers, Email.
  • Tap Edit and add your new phone number.
  • Remove the old number.
  • Ensure the new number is listed and selected. 



Update Number in iMessage and FaceTime:

  • Go to Settings > Messages and toggle iMessage off, then back on. 
  • Go to Settings > FaceTime and toggle FaceTime off, then back on. 
  • In Send & Receive settings for both apps, make sure the new number is selected. 
  • If the old number is still visible, try selecting it and then re-selecting the new one. 



Restart Your iPhone:

  • After updating the settings, restart your iPhone to ensure changes are applied.



Reset Network Settings (If necessary):

  • If the issue persists, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. 
  • Be aware that this will erase saved Wi-Fi passwords, but won't affect other settings. 




2 replies
Question marked as Top-ranking reply

Jul 6, 2025 8:59 AM in response to Coffeelover75

If your iPhone isn't updating to your new phone number, the issue likely stems from either iMessage and FaceTime not recognizing the change or incorrect settings within your Apple ID. To resolve this, you'll need to ensure your number is correctly updated in your Apple ID settings, and then refresh iMessage and FaceTime to reflect the change


Verify and Update Your Number in Apple ID:

  • Go to Settings > [Your Name] > Phone Numbers, Email.
  • Tap Edit and add your new phone number.
  • Remove the old number.
  • Ensure the new number is listed and selected. 



Update Number in iMessage and FaceTime:

  • Go to Settings > Messages and toggle iMessage off, then back on. 
  • Go to Settings > FaceTime and toggle FaceTime off, then back on. 
  • In Send & Receive settings for both apps, make sure the new number is selected. 
  • If the old number is still visible, try selecting it and then re-selecting the new one. 



Restart Your iPhone:

  • After updating the settings, restart your iPhone to ensure changes are applied.



Reset Network Settings (If necessary):

  • If the issue persists, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. 
  • Be aware that this will erase saved Wi-Fi passwords, but won't affect other settings. 




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Telus phone number change not updating on iPhone

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