How can I fix black screen issue on iPhone 16 Pro Max?

My iPhone 16 pro max, which I recently purchased, was working perfectly last night - but this morning the alarm went off, but the screen is black. During the day I have heard sounds from notifications, so it seems it is still on. I have tried to force shut down, and I have also tried connecting it to a pc with itunes but no success. Any suggestions?


[Re-Titled by Moderator]

Original Title: Iphone 16 pro max - black screen

iPhone 16 Pro Max, iOS 18

Posted on Jul 7, 2025 2:29 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2025 2:37 PM

Follow these directions EXACTLY:


  1. Press and quickly release the volume up button.
  2. Then immediately press and quickly release the volume down button.
  3. Then immediately press and KEEP HOLDING the side power button above the Camera Capture Button. KEEP HOLDING IT no matter what you see on the screen and KEEP HOLDING it until you see the Apple Logo appear (can take up to 30 seconds, so KEEP HOLDING it) until you see the Apple Logo, then let go.
  4. Once your phone comes back up, sign in with your Passcode.
4 replies
Question marked as Top-ranking reply

Jul 7, 2025 2:37 PM in response to Rudlih

Follow these directions EXACTLY:


  1. Press and quickly release the volume up button.
  2. Then immediately press and quickly release the volume down button.
  3. Then immediately press and KEEP HOLDING the side power button above the Camera Capture Button. KEEP HOLDING IT no matter what you see on the screen and KEEP HOLDING it until you see the Apple Logo appear (can take up to 30 seconds, so KEEP HOLDING it) until you see the Apple Logo, then let go.
  4. Once your phone comes back up, sign in with your Passcode.

Jul 7, 2025 2:37 PM in response to Rudlih

Rudlih wrote:

My iPhone 16 pro max, which I recently purchased, was working perfectly last night - but this morning the alarm went off, but the screen is black. During the day I have heard sounds from notifications, so it seems it is still on. I have tried to force shut down, and I have also tried connecting it to a pc with itunes but no success. Any suggestions?


Turn up the brightness...from the ControlCenter(?)

Adjust the brightness and color temperature on your iPhone or iPad - Apple Support


Reset or a Force Restart,

Force restart iPhone - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support


If your iPhone won't turn on or is black /frozen / stuck

If your iPhone won't turn on or the screen is black - Apple Support



no insight or resolve—

iPhone Repair and Service / battery / cost - Apple Support

iPhone Repair and Service - Apple Support


Jul 7, 2025 3:54 PM in response to Rudlih

And if the Forced Restart advice provided does not fix your issue, depending on when you purchased your iPhone, you may be able to receive a replacement or repair under no cost. If you purchased your iPhone within 14 days ago from Apple, you can return it for an exchange. If you purchased your iPhone longer than that ago, luckily you are still within the 1 Year Limited Manufacturers Warranty, so any defects that Apple determine was done, you may be entitled to a repair or replacement at no cost.

Jul 28, 2025 11:05 PM in response to Rudlih

I bought 16 pro max 2 weeks ago, but when i call to someone om mobile network or listening music, its screen turn black like lock screen, phone still on and working but screen turns black. after some minutes it turn on itself. i live in pakistan and here no apple franchise or service shop is availble to claim for warranty ot service. anyone have solution for this problem.?

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How can I fix black screen issue on iPhone 16 Pro Max?

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