Can’t Download Apple Intelligence on my iPhone 16 Pro Max

Question

Level 1

9 points

Can’t Download Apple Intelligence on my iPhone 16 Pro Max

I've been trying to download Apple Intelligence on my iPhone for the last two weeks, and it hasn't been possible. Previously I had it downloaded and since I didn't use it I deactivated it. Lately I've been curious to try it again and see how it goes, but when activating Apple Intelligence, it only shows me a message under the on/off button that says "Apple Intelligence models are being downloaded; Keep the iPhone connected to Wi-Fi and power during the process." And from there it doesn't advance, I've literally left it all night, the other whole day downloading, and nothing, it just doesn't advance. I was in contact with Apple support and they couldn't give me a solution other than restoring my device, but unfortunately it's not possible, since my MacBook is out of space, so I can't back up to restore my iPhone.

Has anyone had this problem? Have you found any solution?

It really bothers me because we are supposed to buy the iPhone 16 to be able to use Apple Intelligence in case we wanted to and it's not possible for me, it really frustrates me.

iPhone 16 Pro Max, iOS 18

Posted on Jul 7, 2025 7:34 PM

Answer 1

Jul 7, 2025 11:33 PM in response to ikmtz

Do you have enough free space in iCloud to create a backup of your iPhone and restore it?

Backup methods for iPhone or iPad - Apple Support

Answer 2

ikmtz Author

Level 1

9 points

Jul 8, 2025 11:45 AM in response to Ingo2711

I was able to do the iCloud Backup, Even though my iCloud plan is 200gb, tenía ocupado 125 gb, y mi iPhone pesa 99gb, por lo que pensé que no podría hacerlo, pero lo intenté y se hizo, solo que mi iCloud Backup pesa solamente 13gb, hice algo mal? Están en esos 13gb toda mi información?

Answer 3

ikmtz Author

Level 1

9 points

Jul 8, 2025 11:46 AM in response to Ingo2711

I was able to do the iCloud Backup, Even though my iCloud plan is 200gb, I had occupied 125 gb, and my iPhone weighs 99gb, so I thought I couldn't do it, but I tried and it was done, only that my iCloud Backup weighs only 13gb, did I do something wrong? Are all my information in those 13gb?

Answer 4

Jul 8, 2025 12:33 PM in response to ikmtz

Not all data is part of the iCloud backup. Data you already sync with iCloud, for example photos in case you use iCloud Photos.

...

iCloud backups include all the information and settings stored on your device that don't already sync to iCloud. iCloud backups don't include:

Notes that you already store and sync in iCloud
Photos, if you turned on iCloud Photos
iMessages, text (SMS) and multimedia (MMS) messages, if you sync messages with iCloud
Data stored in other cloud services, like Gmail and Exchange mail
Apple Mail data
Apple Pay information and settings
Face ID or Touch ID settings
iCloud Music Library and App Store content
Offline maps

...

copied from: Backup methods for iPhone or iPad - Apple Support

Have a look at the related article:

What does iCloud back up? - Apple Support

And, the data of your device is also compressed to save space.